We chose this hotel because it was advertised as a five-star experience, and I was celebrating my 30th birthday, so we wanted something a little special. Unfortunately, it didnโt really live up to five-star standards.
Usually, five-star hotels wow their guests and add touches that make the stay memorable. Other than a 15% discount offered on a future booking because it was my birthday, there were no extras or gestures to mark the occasion โ which was a bit underwhelming. Even the minibar wasnโt complimentary, not even bottled water, which youโd normally expect from a hotel of this calibre.
The breakfast was fine but very average, and not what youโd anticipate from a five-star hotel. The buffet was small, and it seemed like some guests were able to order food to their tables, but this wasnโt explained or offered to us. The gym was also disappointing: small, dated equipment, and one of the strength machines was missing a part, making it unusable.
On a more basic level, even the bedding didnโt feel luxurious โ the pillows and duvets werenโt down, which again, just took away from the sense of indulgence we were expecting.
Most concerning of all, a member of staff accidentally let themselves into our room, carrying a duvet that was meant for another guest. It was unsettling to have someone come in, especially in a five-star hotel where you expect high standards of professionalism and privacy