Excellent location bads nice and comfy free tea coffee and hot chocolate and biscuits in your room food was a bit cold this morning but it's Self-Service so can be Hit a missed
Kieron
Kieron ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 26์ผ
Poor customer service skills.
Shocking customer service skills at breakfast didnt tell us availability of breakfast. Food luke warm. Had to ask 3 times for replaced hot water and oramge juice and glasses. Sausages hardlys cooked. Staff on phone while waiting for breakfast items flicking their hair about. Advised manager who was unprofessional too. Asled for eggs benedict received and was terrible semt back so didnt gmvharge extra ยฃ4 for this.
Our 4 night stay at the Sir Thomas Hotel was very good. Ideally situated within walking distance of most of the places and things we wanted to visit. Our room was fairly comfortable with a lovely shower room but with nowhere except 1 hook to hang a towel. This should be addressed. Unfortunately the room was always too hot ๐ฅ even with the window open to capacity and no AC. The buffet breakfast was great with plenty of choice. Bar area for evening drinks was lovely and not too expensive.
Altogether a great stay.
Angela
Angela ๋, 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 19์ผ
Andrea
Andrea ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 19์ผ
Dion
Dion ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 15์ผ
Staff were good, breakfast was ok.
The room had no air conditioning and was very warm, the window catch that stops the window opening too far was broken which if I had a child with me would have been a concern, but as it was so hot 32c it meant we could open the window wide.
There was stains on the ceiling near the tv which was off putting but the room and bathroom was clean.
Bed was comfy and good choice of pillows.
The walls were a deep purple which felt sticky to the touch and the furniture was black, no my taste and probably wouldnโt have booked if I had known how dark the room was.
It was very noisy at night and was woken a number of times but not the hotels fault itโs the location and having to have the window open to keep the room cool
Deborah
Deborah ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 15์ผ
Super friendly stay
Smashing friendly hotel. It was very warm on the night of our stay. No aircon but requested a fan and one was delivered within 5 minutes of asking. Excellent location for shopping and theatre. Wouldnโt hesitate to recommend.
Adele
Adele ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 13์ผ
Excellent Location & Staff
I'll make this a straightforward review.
Good points.
Location. The hotel is situated in a superb spot very close to Mathew street and only a ten minute or so walk to Lime street station.
Staff. The staff we all extremely polite and courteous.
Bad or not so good points.
The room was fairly basic and unfortunately had no air conditioning in what proved to be the hottest few days of the year. We were given a fan but in all honesty it did little or nothing.
The lift was slow and often felt like the doors were not going to open on exit.
I would in all fairness recommend this hotel for the location and staff alone but it could certainly do with an update.
Paul
Paul ๋, ์น๊ตฌ์ 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 12์ผ
Great hotel
Lovely weekend to visit Liverpool as the waether was gorgeous. Hotel in ideal location, close to everywhere. Although room was super clean and cosy, it was unbelievably hot as it had no air con! But didn't help that the weather was so hot as well
Ffion
Ffion ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 10์ผ
Darren
Darren ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 8์ผ
Paul
Paul ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 8์ผ
Kevin
Kevin ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 7์ผ
Lovely stay
Lovely hotel in the heart of Liverpool, rooms were a little hot as there wasnt air con or fan.
Amanda
Amanda ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 6์ผ
Avoid! Far from luxury-better basic options nearby
ALEXANDRA
ALEXANDRA ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 4์ผ
Excellent stay
Neil
Neil ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 3์ผ
No good
The rooms were very hot and stuffy. The things like TV didn't work or the phone would not work. The walls were sticky and some of the windows were painted shut.
We changed rooms three times, as my husband is disabled and can't cope very well with the heat, but there was a couple asking for a refund because the room was so warm. The one thing i will say was the bathroom was lovely and shower was great.
I also want to say that Nathan who helped us out was amazing.
michelle
michelle ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 2์ผ
Rachel
Rachel ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 2์ผ
Dรฅlig frukost
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 1์ผ
Mr
Room is clean. Just 130 pounds, which includes breakfast already. The food is fantastic.