The hotel is not being maintained. This was my second stay within one week. Last week I had no cords for the curtains. This week: no curtain cords, impossible to slide barn door at the bathroom, impossible to switch the shower from the fixed shower to the handheld, inconsistent door lock that someone's closes and sometimes doesn't. Also was supposed to receive a call from management about my complaint; however no one has called me. The TRU hotel is falling apart.
Mahmoud
Mahmoud ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 7์ 26์ผ
Ginger
Ginger ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 25์ผ
The staff was super helpful and friendly. Such a great stay with excellent customer service!
Angela
Angela ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 20์ผ
Benoรฎt
Benoรฎt ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 16์ผ
Shem
Shem ๋, 10๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 8์ผ
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 2์ผ
Gabriella
Gabriella ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 26์ผ
Lateef
Lateef ๋, 6๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 26์ผ
Vinay
Vinay ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 25์ผ
I stayed here because I saw it was within walking distance of Busch stadium. It is within walking distance but not a comfortable walking distance.
Amber
Amber ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 25์ผ
Kelly
Kelly ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 24์ผ
Lauren
Lauren ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 23์ผ
I canceled the booking I made at Tru by Hilton on January 21, after making the reservation on January 21. Same day. Confirmed by Hotels.com, "itinerary canceled" is what the email I still have reads. I booked a different hotel that better met my family's needs that same day, and the issue was forgotten. Forward to June 13, I receive an email from Hotels.com, confirming two different hotels for the same night. This one, which was canceled, and the one I booked and intended to use. I spoke with an agent at Hotels.com who contacted the hotel- hotel management agreed to "cancel my booking," (not necessary, as I had done that months before) but refused to refund my money. Will never work through Hotels.com again, and if Tru by Hilton comes up in my results, I'll look elsewhere due to their response to my situation.
Samantha
Samantha ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 22์ผ
They over charged me even though the email receipt has the hotels.com price my bank account says different. Didnโt have an ice bucket in the room asked the front desk and they kept saying they are working on it and NEVER RECEIVED IT. The parking is horrendous got yelled at by the security on parking our car just to get checked in, only had one person checking people in and waiting for 30 minutes. Bathroom ceiling had what looked like poop on it along with coming down the wall.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 22์ผ
Sue
Sue ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 22์ผ
Unorganized
It was terrible, I traveled 2 hour to arrive @ hotel at 4:00PM and rooms wasnโt ready and I had to pay a deposit. Unfortunately, I had tickets to rodeo @ 7:30pm. I sat in lobby waiting to get room that was reserved weeks in advance. I left going to rodeo @ 6:30 PM and I still hasnโt received my room. Got back from rodeo at 10:30PM and finally got rooms I reserved in advance. Knowing that it was holiday (Juneteenth) management should be better preparedโฆ..
JESSIE
JESSIE ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 17์ผ
Nice Hotel in St. Louis Bad Neighborhood
This hotel is in a location with a lot of homeless vagrants and crime. The location is extremely noisy due to street racing in the neighborhood and gunfire all night long.
Howard
Howard ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 14์ผ
Nice hotel walkable to the Bush Stadium if you dont mind walking about a 20 min walk. That's under a mile (0.8) the only thing you will see duting early morning and late night. A lot of homeless people arounf the area.