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Aparthotel

Portal House Apartments

3.0 star property
City-center aparthotel, steps from Royal Road
City-center aparthotel, steps from Royal Road

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Photo gallery for Portal House Apartments

Superior Apartment | 1 bedroom, premium bedding, minibar, in-room safe
Garden
Deluxe Apartment | Private kitchen | Mini-fridge, microwave, coffee/tea maker, electric kettle
Reception
Senior Apartment | 1 bedroom, premium bedding, minibar, in-room safe
Near the Royal Road, Portal House Apartments offers a serene retreat. Enjoy a sports massage, unwind in the garden or take advantage of laundry facilities and free breakfast buffet. With helpful staff and conference space, this aparthotel is perfect for both relaxation and business.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Spa
  • 24/7 front desk
  • Air conditioning
  • Parking available

Main amenities (12)

  • 20 smoke-free apartments
  • Housekeeping (on request)
  • Spa services
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front-desk safe
  • Conference space
  • Meeting room
  • Concierge services
  • Luggage storage

Feel at home (6)

  • Children stay free
  • Microwave
  • Television
  • Garden
  • Coffee/tea maker
  • Blackout drapes/curtains
The current price is ₩139,475
₩196,250 total
includes taxes & fees
Sep 7 - Sep 8

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Apartment

Superior Apartment | 1 bedroom, premium bedding, minibar, in-room safe

Superior Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Free cribs/infant beds
  • 80 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | 1 bedroom, premium bedding, minibar, in-room safe

Standard Room

Highlights

Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
LCD TV
Pillow menu
Blackout drapes/curtains
  • 21 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Senior Apartment

Senior Apartment | Living area | 32-inch LCD TV with satellite channels, TV

Senior Apartment

Highlights

Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
LCD TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Deluxe Apartment

Deluxe Apartment | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Free cribs/infant beds
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Junior Apartment

1 bedroom, premium bedding, minibar, in-room safe

Junior Apartment

Highlights

Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
LCD TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

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About the neighborhood

Map
10 Swietego Krzyza, Kraków, Malopolskie, 33-332

What's nearby

  • Royal Road - 1 min walk - 0.0 km
  • Main Market Square - 3 min walk - 0.3 km
  • St. Mary's Basilica - 3 min walk - 0.3 km
  • Galeria Krakówska - 8 min walk - 0.7 km
  • Wawel Castle - 14 min walk - 1.2 km

Getting around

  • John Paul II - Balice Airport (KRK) - 28 min drive
  • Turowicza Station - 8 min drive
  • Kraków Łobzów Station - 13 min drive
  • Kraków Główny Station - 17 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪House of Beer - ‬1 min walk
  • ‪Milkbar Tomasza - ‬1 min walk
  • ‪Taj - ‬2 min walk
  • ‪Moaburger - ‬1 min walk
  • ‪Wódka - ‬1 min walk

About this property

Portal House Apartments

Portal House Apartments puts you in a great location, within a 15-minute walk of Main Market Square and Wawel Castle. Free perks include WiFi and buffet breakfast daily between 7:00 AM and 10:00 AM. Apartments offer up nice touches like premium bedding, rainfall showerheads, and pillow menus. Fellow travelers love the helpful staff.

Languages

English, Polish

More about this property

VISIBILITY

At a glance

Property size

    • 20 apartments

Arriving/Leaving

    • Check-in time starts at 2:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps; 2-device limit)

Parking

    • Offsite parking nearby (PLN 100 per day; reservations required)

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Pool/Spa

  • Massages
  • Spa services
  • Sports massage
  • Deep-tissue massages

Internet

  • Free WiFi, with speed of 25+ Mbps
  • Free in-room WiFi has a 2-device limit

Parking and transportation

  • Offsite parking within 820 ft (PLN 100 per day); reservations required
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Family friendly

  • Children stay free (see details)
  • Highchair

Food and drink

  • Refrigerator (mini)
  • Microwave
  • Electric kettle
  • Coffee/tea maker
  • Cleaning supplies

Dining

  • Free buffet breakfast available 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • Minibar

Bedrooms

  • Premium bedding
  • Bed sheets provided
  • Pillow menu

Bathrooms

  • Shower
  • Rainfall showerhead
  • Hair dryer
  • Soap
  • Toilet paper
  • Towels provided
  • Shampoo

Entertainment

  • 32-inch LCD TV with satellite service
  • Pool or billiards table

Outdoor areas

  • Garden
  • Outdoor furniture

Work spaces

  • 1 meeting room
  • Laptop workspace
  • Conference space (377 square feet)

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Safe
  • Housekeeping (on request)
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • In-room massages
  • 24-hour front desk

Location highlights

  • Near a train station
  • In the city center
  • In the historical district
  • Near outlet shopping

Things to do

  • Bicycle rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 20 rooms
  • Eco-friendly cleaning products provided
STAR_OUTLINE

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.
MONETIZATION_ON

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of PLN 120 per vehicle (one-way, maximum occupancy 3)

Parking

  • Parking is available nearby and costs PLN 100 per day (820 ft away)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Portal House Apartments Kraków
Portal House Apartments Aparthotel
Portal House Apartments Aparthotel Kraków
HELP_OUTLINE

Frequently asked questions

Does Portal House Apartments offer free cancellation for a full refund?

Yes, Portal House Apartments does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Portal House Apartments?

Sorry, pets aren't allowed.

Is airport shuttle service offered by Portal House Apartments?

Yes, an airport shuttle is available. The charge is PLN 120 per vehicle one-way.

What are the check-in and check-out times at Portal House Apartments?

You can check in starting at 2:00 PM. Check-out time is 11:00 AM. Contactless check-out is available.

What is there to do at Portal House Apartments and nearby?

Have fun during the warmer months with activities nearby such as cycling. Enjoy amenities like spa services and a garden.

What's the area around Portal House Apartments like?

Portal House Apartments is in Kraków Old Town, a short 3-minute walk from Main Market Square and 14 minutes' walk from Wawel Castle.

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Portal House Apartments Reviews

Reviews

9.6

Exceptional

10/10

Cleanliness

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Popular mentions

Breakfast
Room
Location
Service staff
Bed
Apartment
Bathroom
Old town
Walking
Family friendly

What guests liked

  • Breakfast was consistently described as good, lovely, and excellent with a great selection of options. (23 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Very good hotel. Good internet. Spacious rooms. Standard breakfast. The location is quiet and central
Steffen, 3-night trip

10/10 Exceptional

Great hotel in a fab location! Would definitely book it again
Lucy, 1-night trip

10/10 Exceptional

Great location

This was our second stay here and it is in a perfect location for enjoying all that Krakow has to offer. It is exceptionally clean both in public areas and in the room. The breakfast is basic but good enough to set you up for a days sightseeing.
Front of building
Staircase
Hallway
Room
Jacqueline, 3-night trip

10/10 Exceptional

Awesome!! Staff and accommodations were incredible, clean, and super comfortable. The full breakfast is delicious!
Alexa, 3-night trip

10/10 Exceptional

Very clean, staff very helpful, great location and great breakfast.
Kurt, 3-night trip

10/10 Exceptional

Wonderful stay!

We loved our stay at Portal House Apartments! It was the perfect location, so close and walkable to so many sights, shops, restaurants and super easy to catch a tram from there to head to other parts of the city. Our room was very spacious and it was nice to have a little balcony! The staff were all lovely and very helpful throughout our four night stay! Would definitely stay again!
Kate, 4-night trip

10/10 Exceptional

The hotel environment is comfortable, the sheets are soft, and the bathroom is big enough! The hotel staff is sincere and attentive! The place is quiet and prosperous! Highly recommend!
mei yee, 2-night trip

8/10 Very good

Short break

Lovely hotel ,staff very helpful and friendly, very clean ,breakfast cold or hot buffet type plenty of it,very close to the main square but no noise. would stay again
CAROL, 4-night trip

10/10 Exceptional

Clean and well maintained hotel. Surprisingly quiet at night, no noise from outside. Breakfast was really good!
Hanna, 1-night trip

10/10 Exceptional

Great location. Have to call the front office to turn on/off and adjust AC....no control in room. Have to be buzzed in anytime you want to enter the hotel.
Thomas, 3-night trip

10/10 Exceptional

Fab location just around corner from the main square. We stayed in the top floor apartment which was so spacious and comfortable. We were 3 friends staying together so this was ideal. Lovely breakfast and staff were really helpful and friendly. Would definitely recommend.
rachel, 3-night trip

10/10 Exceptional

Great accommodation with helpful friendly staff
Simon, 1-night trip

10/10 Exceptional

Great hotel/apartments in a super location!

Portal House apartments are in a super location only 300 meters from Old Town square literally a three or four minute walk. Rooms were spacious and well maintained. Like MANY places in Europe the building has air conditioning but each individual room doesn't control it. Having said that I left yesterday and it was 93 degrees and the room was comfortable better than other places I've stayed as far as room temperature.
Manie, 4-night trip

10/10 Exceptional

Awesome Job Woytek

Place and roo. Was awesome. The front desk (Woytek) went above. Willing to help.
Carlo, 1-night trip

10/10 Exceptional

super-nice hotel

This hotel is located in the old town, about a 10-minute walk from the central station, making it very convenient. It’s situated in an area with little car traffic, and the room faces a courtyard, so it’s very quiet. The courtyard is lush with trees, providing fresh air and a pleasant atmosphere. The room is extremely clean, with high ceilings that make it feel very comfortable. The shower has good water pressure. Breakfast was excellent, with a great selection of salads and bread. The staff were very kind, and I had a very pleasant stay. I wish I could stay here for about three months.
MINORI, 3-night trip

10/10 Exceptional

This place is a Gem just around the corner from everything , old school charm , rooms were beautiful it did get a little noisy for a few hours at night on a Friday but not bad Perfect Place to Stay 👏
Melody, 3-night trip

10/10 Exceptional

Perfect location near the action, but quiet

This was the perfect location for us. Just a few blocks from the bustling old town square, but far enough away to be peaceful and quiet. Staff was exceptionally helpful - giving us tips we didn’t even know we needed and accommodating special requests. Apartment offers more space than a hotel room and is very clean. I liked the nice spread of Polish food offered at breakfast. They had complimentary pieces of Polish chocolate at the front desk, which was a nice touch. Go to Wodka Bar at the corner for a tasting of 6 of their 100+ vodkas. This is a nice home away from home.
Laura, 4-night trip

10/10 Exceptional

Fantastic stay

Absolutely fabulous place to stay. Room was spacious and furnished top class. We had a seperate bedroom. Lovely kitchenette. High class bathroom. Brilliant location. 5 min to main square, walkable to nany places. Good public transport w min walk. Staff were marvellous. Felt very secure. Breakfast was just yummy. Thankyou. Would stay a million times over, already recommended to my brother.
j, 4-night trip

10/10 Exceptional

Everything it says on the tin and more, attentive staff, great breakfast, fabulous apartments!
Harriet, 2-night trip

10/10 Exceptional

It was very close to all amenities. However it was noisey especially when it was warm as no air con in the room so had to leave the windows open. One thing i will say is the shower tray very very slippy i had to put a towel on the base to feel safe in the shower. But great place to stay. Lovely breakfast and they made us something to take out with us when leaving very early. Would definitely recommend or stay again. Staff were lovely.
Veronica, 4-night trip

10/10 Exceptional

Great

Comfortable stay in a central location.
4-night trip

10/10 Exceptional

The apartments are in a great location for both the old town and the Jewish district. Everything is walkable and organised trips pick up within 5 mins walk maximum. The room was spotless, bathroom modern, breakfasts good and the staff were great. On 2 mornings we needed to leave before breakfast started at 7am so they made us breakfast boxes to take with us at no extra cost. I would thoroughly recommend this to anyone visiting Krakow.
Julia, 3-night trip

10/10 Exceptional

Excellent location, nice hotel and staff.
André, 1-night trip

10/10 Exceptional

We stayed here for 5 days and we were amazed with the very warm welcome from the polite receptionist, Rosza. Our room is very clean and neat. Location is perfect. We were able to walk around even late at night. All the transport route are very accessible including the main railway station. Also with thanks to Philip one of the young receptionist who guided us through while searching for the places we’d like to visit. Breakfast iare good too. I would highly recommend Portal house to everyone.
Marilyn, 4-night trip

10/10 Exceptional

Very convenient and beautiful location, good breakfast, nice room design, friendly and helpful staff
Iwona, 3-night trip