My stay at Rydges Camperdown was extremely disappointing. When I checked in, an older Asian gentleman at the front desk politely informed me there was a breakfast discount if I paid at reception before heading to the restaurant. The next day, I did exactly that. This time, a young Asian man was thereโhe said his name was Rain. No name tag, no visible ID. I had to ask him directly. He spoke to me rudely, told me thereโs no discount, and insisted it had to be paid before check-in. I explained what his colleague said, but he treated me like I was lying. Over $11. He said heโd โcheck if my story was trueโ and let me pay $24 instead of $35 for that day only. Iโd already paid over $1100 for the stay. Iโm a doctor staying for hospital workโwhy would I lie about breakfast?
The food was dry and limited, not worth the drama.
Then the heater in my room didnโt work. I reported it, and they ignored me for 4 nights. I slept in a freezing room until they responded one night before checkout.
When I got sick, I ordered medication. The Uber driver arrived, but Rain refused to send it up or bring it to my room. I told him I was unwell and could barely move. He still said I had to come down myself. I only managed to pick it up the next day.
Most staff were fine, but Rain was unprofessional, cold, and disrespectful. He shouldnโt be in hospitality.
Do yourself a favour: skip this hotel. There are hostels with better service, warmer rooms, and more dignity. Rydges Camperdown was a complete let down