For Chinese is ok for that hotel but for other countries people are not comfortable to stay, coz they really cant not speak english. Even i would like to order for room service, it is really hard to orde coz of there english skill.
Especially I was satisfied with the best service of the staffs. Most of them can speak English and there are some western staffs which is so impressed. The breakfast is not so good for my expectation, but it is normal. And service, clean facility is the best that I've ever experienced in China. Next time if I go to Hangzhou, I will go to the hotel again.