I stayed at AXELE Hotel Barcelona and had a very disappointing first night. The air conditioner in my room didn’t work, and although I informed the staff, they couldn’t fix it or offer me another room — they said there were no rooms available. All I got was a polite “I’m sorry,” even though I paid for a room that included air conditioning. It was 37°C in Barcelona that night, and I couldn’t sleep at all — I was soaked in sweat. The staff were friendly, but being nice doesn’t change the fact that I didn’t get what I paid for. What made it worse is that they didn’t offer me anything in return — no breakfast, no drink, not even a small gesture to make up for the inconvenience. For a hotel in the middle of summer, this kind of service is unacceptable.