Un simple hotel para no volver jamรกs. No hay nada abierto mรกs que un restaurante con muy poca variedad. Y otros dos (italiano y asiรกtico) exclusivamente con reservaciรณn, tampoco nada especial. Una sola alberca aunque no es necesario mรกs ya que tienes un poco de piscina en tu habitaciรณn, sin embargo, en general todo es limitado. Conozco varios hoteles de toda la Riviera, Playa del Carmen y Cancรบn y a este jamรกs volverรญa. Aburrimiento total, muebles de habitaciรณn viejos y anticuados. Mi mayor descontento es la manera en la que realizan el check out, yo estaba cambiรกndome y entraron a la habitaciรณn (el bell boy) para sacarnos. Hablรฉ con recepciรณn puesto que ya habรญan estado tocando horas antes para apresurarme, el hotel estaba sรบper vacรญo como para necesitar justamente mi habitaciรณn con tanto entusiasmo. Solicitรฉ un late check out y la chica de recepciรณn me colgรณ la llamada diciendo โdirรญjase con Bell boysโ. Honestamente nunca espero nada ni por ser Gold de Expedรญa, pero mรญnimo pido respeto y un trato amable, me sentรญ vulnerable por la manera en la que el bell boy entrรณ a la habitaciรณn y tomรณ mi equipaje, literalmente me corrieron aรบn estando dentro del horario para hacer check out 11:0 am. El chico mencionรณ, diga todo esto en recepciรณn para que lo tomen en cuenta pues ellos nos mandan a sacarlos con esa bajeza. Horrible experiencia para un hotel sin nada que aportar. No tiene nada de bueno.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 30์ผ
Buena estancia
Habitaciones en excelente estado pero faltรณ kit dental en baรฑo.
Instalaciones excelentes.
รrea de oportunidad en transporte dentro del hotel y en calidad de alimentos.
Falta organizaciรณn de actividades recreativas,/lรบdicas para dรญas con mal clima en los que no se puede usar la piscina.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 13์ผ
Absolutely great property and an amazing experience. Service was top notch. Only areas of improvement are the alcoholic drinks were extremely watered down and the hot water in the rooms (shower) was pretty nonexistent. Overall I would highly recommend the property
Derrick
Derrick ๋, 6๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 27์ผ
Mi estadรญa fue muy satisfactoria, es un hotel relativamente pequeรฑo, pero tiene mucha variedad en comida para elegir y toda de excelente calidad al igual que las bebidas, para la รฉpoca de sargazo limpian la playa todos los dรญas por lo que estรก muy bonita, el agua calientita y transparente. El staff amable y resolutivo ademรกs de que el paquete โmore inclusiveโ nos dio la oportunidad de hacer snorkeling y dar un paseo en catamaran y conocer la playa Maroma, una de las mรกs bonitas en donde he estado.
Janeth
Janeth ๋, 2๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 26์ผ
Paradise
Jennifer
Jennifer ๋, 6๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 26์ผ
Thereโs no place on the property for currency exchange and they refused to accept Canadian dollars.
Aside from this minor inconvenience the property, staff and amenities were amazing!
Andrew L
Andrew L ๋, 4๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 24์ผ
Loved it! The staff was so nice and our room was beautiful and clean!
Rachelle
Rachelle ๋, 3๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 24์ผ
Beautiful cant wait to go back
Sabrina
Sabrina ๋, 4๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 23์ผ
Magdalena Esther
Magdalena Esther ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 21์ผ
The property is beautiful, with great amenities , but what made it even more special was the staff. Since arrival we were treated like vips, the staff was helpful and willing to go the extra mile to make us feel comfortable and always with a smile. For sure we will be returning to El Dorado asesore.
Juan Gabriel Fernandez
Juan Gabriel Fernandez ๋, 4๋ฐ ๋ก๋งจํฑ ์ฌํ
Orbitz ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 21์ผ
This property was beautiful, the staff was so friendly and fun. We came during slow season (May) so some restaurants that said was open were actually closed. No swimmable beach if thatโs your thing. We did the catamaran excursion thatโs included with your stay and it was awesome.
Velvet
Velvet ๋, 2๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 21์ผ
Property is wonderfulโฆ. Just a long way from the airport
Darrin
Darrin ๋, 7๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 21์ผ
michel claude joseph
michel claude joseph ๋, 14๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 21์ผ
Not the worst, but not great
This place is honestly ridiculous. There are very few places to eat, and the hours listed on the app are completely inaccurate. We tried to get breakfast at a spot that claimed to serve ร la carte breakfast, only to be told in person that they were only serving lunch.
While everything is within walking distance, the lack of dining options is incredibly frustrating. The food overall is mediocre at best. The buffet is subpar whether itโs breakfast, lunch, or dinner. The only decent meal we had was at the Driftwood restaurant near the seaside swim-ups.
Our swim-up pool was fairly dirty, and we didnโt even get to enjoy it. Of course, the beach in Mexico is always beautiful, which was one of the few highlights.
The staff at the resort are friendly and helpful, but thereโs a serious lack of communication about whatโs open, whatโs available, and what events are happening. For a resort that markets itself as a luxury experience, the disorganization and lack of transparency were really disappointing. The staff deserves a five star rating though.
Stephanie
Stephanie ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 19์ผ
More entertainment, dance, and party for middle age
Janetta
Janetta ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 17์ผ
First time to this resort and it was one to remember. The staff always went above and beyond to ensure you felt welcomed and appreciated. There were so many amenities available, which kept things fun and interesting. If you wanted to party, the pool bar was where its at and if you wanted a little bit of peace you could always go beach side. The food options were by far the most exciting part for myself and my partner. This was the first time I've been to a resort that had a fully vegan restaurant, although disappointing it was only open for lunch. The Kaab had absolutely delicious food. The buffet usually had something to be able to make a Frankenstein meal, which was great. The themed restaurants, were very limited with vegan options.
Avery Elizabeth
Avery Elizabeth ๋, 7๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 17์ผ
Increรญble servicio por parte de todo el personal!
Tania
Tania ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 16์ผ
When we first got there the property was great. Our room was spacious, the beach
Zoe
Zoe ๋, 7๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 13์ผ
Property was beautiful and easy to get around.
Michelle
Michelle ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Orbitz ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 13์ผ
Beautiful property! The staff went above and beyond to make sure your stay was great here at the resort! Wish we stayed longer. If you want some peace on your vacation this is the spot! The beach was man made but it was beautiful! We will come back!
Gerardo
Gerardo ๋, 5๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 13์ผ
Yadira G
Yadira G ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 13์ผ
Carmen at the spa delivered the best massage I have ever had!! She single handedly made my trip. The grounds are absolutely gorgeous! I was a little disappointed that there was no recognition in my room of my 60th birthday. The resort was aware as they asked me why I was traveling and I said it was to celebrate my 60th birthday. Even something very small would have made a difference, as I was traveling alone. However, it did not ruin the trip. Overall, it was a very pleasurable trip.