4/10 - ๋ณดํต์ด์์
2025๋
8์ 7์ผ
The WORST Hotel Check-in Experience
Had THE worst hotel check-in experience ever. Let me tell you, I'm an avid traveller who stayed at different stars hotels in different states & countries. Never had I ever treated like this before during a hotel check-in. To be fair, I didn't arrive on the 1st day of my stay - my flight is very early morning the next day. The front desk rep who helped me checked in can't find my booking by name. She bluntly told me she has no room for me, I was stunned. She eventually assigned a similar but different name to my booking, saying hotels.com made a mistake on my name & proceeded to give me a room. My booking was for 4 days (Aug 2th-6th), this other person's reservation was only 3 days (Aug 3rd-5th). She said since I was late checking in, therefore the hotel modified my booking to a different set of dates. WHAT?!? She impatiently told me to call Hotels.com to change the # of days of my booking. She refused to check my booking #, answered questions w/ exasperation. Her name badge says she's a supervisor but very inhospitable & unprofessional. It was AWFUL. I was on virtual chat/phone with hotels.com for more than 1.5 hours. It was a very frustrating situation.
Finally in the evening, another hotel front desk rep (Min) - knocked on my door & explained what happened. He was nice & apologized for the error he didn't do. He found my booking & took care of everything at the end. Very grateful for him. Room was comfy & clean, don't get me wrong. But will not recommend staying there.
Lia
Lia ๋, 4๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
