We made a reservation but when we arrived we were told they could see we made a reservation but there was no room for us. The clerk checked the other hotels but they did not have us either. It took a while and we were tired but the clerk was very nice and did get us a room.
Barry
Barry ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 18์ผ
Jonathan
Jonathan ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 11์ผ
It was not a good stay! This hotel has been battling a water leak for years. We had to stay on the 2nd floor, I'm 68 yrs. so that meant carrying luggage up the stairs, no elevator that I knew of. The room had no soap, when I asked the hotel clerk for soap, he said they were out of soap. He found one small bar of soap, I asked for extra coffee and cups, he gave me coffee but no cups. I had to grab my own from the breakfast area. Then there was a homeless person coming into the lobby while we were checking in and she was looking for something. At breakfast time the same homeless person came into the breakfast area and started grabbing food, I'm happy that we had finished our breakfast because that homeless person was touching all the food items that others would be using later on. Bottom line... I will pay extra to stay at another hotel next time I'm in Santa Cruz. It's sad because we have stayed here many times in the past and we enjoyed our stays, but times change, and this hotel is changing for the worst. I don't recommend this hotel to anyone; they need to make some serious improvements.
Martin
Martin ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 4์ผ
Great attitude about service
Audrey
Audrey ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 18์ผ
hyunsoung
hyunsoung ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 13์ผ
Perfect stay.
oscar
oscar ๋, 2๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 10์ผ
Diana
Diana ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 2์ผ
john
john ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 4์ 30์ผ
Darren
Darren ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 4์ 28์ผ
Troy
Troy ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 22์ผ
good stay
It was good, clean and quiet.
Bruce
Bruce ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 21์ผ
Close to UCSC
Virginia
Virginia ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 21์ผ
Cormac
Cormac ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 20์ผ
Professional staff
Very helpful in answering my questions
Clean rooms and comfortable bedding
Hector
Hector ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 19์ผ
Room was newly remodeled and it was nice. Breakfast options were decent. Staff was also friendly.
Lianne
Lianne ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 18์ผ
The accommodation was OK but not up to the standard we expected of Best Western.
Prasad
Prasad ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 4์ 18์ผ
The WiFi wasnโt working properly
Anthony
Anthony ๋, 4๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 4์ 18์ผ
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 16์ผ
Goof
James
James ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 14์ผ
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 12์ผ
Anthony
Anthony ๋, 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 4์ 6์ผ
Stayed here last night, I will never be returning. Awful experience, rude staff and so loud you could hear everything, especially when anyone walked or knocked on a neighboring door. The area is filled with homeless people, I would not recommend this area, or this property. When I told them about my experience, they were completely dismissive and lied about their cancellation policy (I wanted to cancel my second night there so it went to waste). Save your money, go next door, or really anywhere else.