Subject: Extremely Disappointing Experience
I had a very unpleasant stay at your property, and I feel compelled to share my feedback.
First, the light in the washroom fell down while someone was showeringโa serious safety hazard that is simply unacceptable.
Additionally, despite being an Honors member, I was not given any recognition or benefits, and my request for a late checkout was denied without any reasonable explanation.
Given the high rate I paid, the overall service and amenities did not meet even the basic expectations. Frankly, I have received better service at 2-star hotels.
This experience was well below the standards I expect from your brand, and I sincerely hope these issues are addressed so no other guest has to go through the same.
Khushi
4๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
Wes
1๋ฐ ์ฌํ
10/10
Luis
1๋ฐ ์ฌํ
6/10
No room service, no amenities
Kelley
์น๊ตฌ์ 1๋ฐ ์ฌํ
10/10
Scott
1๋ฐ ์ฌํ
10/10
Sandra
1๋ฐ ์ฌํ
8/10
The hotel was wonderful and in a convenient location in the downtown area. The restaurant was beautiful and had a great array of food choices that were high quality. I did enjoy the self-checkout convenience store where I could quickly pick up what I needed at any time. The room was very clean and most things were provided as expected.
Improvements I would suggest: 1) Updtate Google Maps pin as it lead us to the south end of the hotel and not the front. 2) Set elevator doors to delay closing, and close slower as the doors closed too fast when the elevator was already on the floor and it looked like it would ping my hands if I tried to jump in while the doors were closing. This is too fast for a senior and the tablet system does not give enough delay to know which elevator to walk over to. 3) Have signs out for quiet hours. We had guests being noisy throughout the night on our floor that I did not get any sleep. It was likely they were going to the pool, since we were on the same floor and close to the door leading to the gym and pool area, but then there should be enforcement to ensure other guests are not being disturbed. The doors are not thick enough to keep sound out. 4) Provide hairbrushes and other commonly forgotten bath items in the convenience store. I forgot a hairbrush and did not have time to ask the front desk if they had any. It would be easier if they were in the convenience store or provided in the room bathrooms.
Cynthia
3๋ฐ ๊ฐ์กฑ ์ฌํ
4/10
Joaquina
1๋ฐ ์ฌํ
10/10
Laura
์น๊ตฌ์ 1๋ฐ ์ฌํ
10/10
Jose
์น๊ตฌ์ 1๋ฐ ์ฌํ
10/10
A
Sixto
1๋ฐ ์ฌํ
8/10
Great overall, nothing to complain.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ์ฌํ
10/10
Matt
1๋ฐ ์ฌํ
10/10
Stayed unexpectedly because my daughterโs volleyball tournament took a lot longer than we thought. parking garage was not big enough for my truck but it was cheaper to park across the street anyway. Booking a room was only available online which is super inconvenient. Wouldโve been a lot easier. Just walk up to the front desk and book a room. Bartender definitely needs help on tournament days and drinks at the bar are super expensive $33 for a vodka and cranberry is ridiculous.