There were still considerable renovations occurring throughout the hotel which were meant to be completed so moving around the hotel was problematic (eg, restaurant not operating, travelator to enter the building did not work the whole time and an elevator that was mean to be used instead was under repair for 2 days. Which meant that they opened a walkway to the main bank was of elevators which would have been preferable to use for the duration while the other amenities were inoperable.
We stayed for 6 nights based upon many factors which included them having self service laundry services which they were shown to have according to their website (vague, but stated, ‘laundry services’) and google stating there was self service laundry) which was not the case at all. All they offered was a send out laundry service at the most exorbitant pricing I’d ever seen in my life). If you have young children who require clothing to be frequently laundered I’d definitely wouldn’t suggest staying here for any length of time.
When I spoke to guest services regarding the laundry the woman was the rudest person I’d ever spoken to in a hotel. She was argumentative, told me that it was not their fault the information on google was not correct and not the hotel’s responsibility and repeatedly talked over the top of me and offered no help whatsoever. Based on this conversation alone, I would not recommend staying here. The staff do not care for their guests and it showed.