Excellent service from the reception counter manager.
Steve
2๋ฐ ์ฌํ
10/10
Su
4๋ฐ ์ฌํ
10/10
Great service. Knowing itโs my parentsโ 77th birthday, the staff presented a fruit plate given we checked in late and bakery is closed that they couldnโt present a cake. Very much appreciated the ease of checking in and out and nice amenities.
Margaret
1๋ฐ ์ฌํ
4/10
Dear Customer Service],
I am writing to express my concern about a recent issue with my reservation. Due to a typhoon, my flight was canceled and rescheduled for a day later. I contacted both the hotel and Expedia to modify my arrival date, but upon arrival, the manager, Amanda Tang, informed me that my reservation was voided due to a no-show.
I was told that the hotel was fully booked and was given no option but to pay the full price for the original reservation to secure a room. Given the circumstances and my prior attempts to amend the reservation, this situation feels unfair and stressful.
Could you please review this situation and assist in resolving this issue? I would appreciate any adjustments or compensation you can offer.
Thank you for your understanding.
Best regards,
ying
10๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
good
jinlong
1๋ฐ ์ฌํ
2/10
The hotel required a deposit of 500 RMB, but has not refunded the deposit, affter almost 48 hours of checking out! Not a good practice.
Yanping
1๋ฐ ์ถ์ฅ
10/10
Good hotel
Zheng
6๋ฐ ์ฌํ
8/10
Sean
1๋ฐ ์ฌํ
10/10
Good and comfort
Yiu Kwok
4๋ฐ ์ถ์ฅ
10/10
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2๋ฐ ์ถ์ฅ
10/10
Ang
1๋ฐ ์ฌํ
10/10
Ang
1๋ฐ ์ฌํ
10/10
ๅกๅทฅๆๅๅพๅฅฝ๏ผๆด้ซ็ฐๅขๅพๆฃ
JO-HAN
์น๊ตฌ์ 4๋ฐ ์ฌํ
10/10
good
Samuel
6๋ฐ ๊ฐ์กฑ ์ฌํ
8/10
Nice b.f and good condition of property but area was not so good