10/10 - 최고예요
2025년 10월 14일
I was extremely disappointed with my stay at this 5-star hotel. On the third night, I found a very cockroach in my room, which is absolutely unacceptable for a property of this standard. I reported the issue to the front desk, but since the hotel was fully booked, the room change was only arranged the next day.
While I understand the situation, I still expected a faster and more professional response from a 5-star property. Even though I was eventually moved to another room, the incident completely ruined the mood of my trip. I felt uncomfortable and uneasy during the rest of my stay. I truly hope the hotel improves its service so that future guests won't have the same experience.
inhye
inhye 님, 7박 여행
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