Late check-in was absolutely awful. We missed regular check in by about 5 minutes so followed the instructions for after hours check ins by dialing zero. It rang for about 10 minutes with no answer so I called the hotelโs actual number and got connected to โMikeโ who said I needed to call the number on the phone to talk to guest services, who would then call him to come down. After explaining several times that I DID call the posted number and it rang for 10 minutes without an answer and explaining that I just wanted to check in, he finally sighed and said heโd be down in a few minutes. Once he finally came down, he tried to re-charge me for my prepaid room (not just a hold for incidentals). Once he actually checked me in, he didnโt even ask for my card for incidentals so be careful when checking in for a prepaid room. My husband, daughter, and I ALL had to sign a ridiculous โno partyingโ agreement as well. Iโve signed things like that in the past but making my 11 year old do it was a bit ridiculous.
The room itself was old but fine. The beds were clean (a bit firm but I like that), and the room had a new tv, but the fridge was grubby on the outside and there were some other grubby spots throughout. Free wifi was included but I didnโt connect to it based on the shadiness of the check-in guy.
Edith
Edith ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 3์ผ
Ebony
Ebony ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 3์ผ
Great staff!
My stay at this hotel was extremely nice. Although, a wheelchair accessible room was not available, the staff made me feel very comfortable and I would visit there again. However, breakfast the breakfast did not offer enough choices.
Mable
Mable ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 6์ผ
Elizabeth
Elizabeth ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 1์ผ
Poophole
From the stink when you walk thru front door to the trash that live there on full display in lobby. Horrible, stained beds
Jason
Jason ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 23์ผ
Dana
Dana ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 18์ผ
Michele
Michele ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 14์ผ
Clean rooms but just so so stay
Checkin was slow. Two attemots to get TV remote issue failed. Room was clean and well kept. Elevatot and receotion area were dingy.
Kevin
Kevin ๋, 1๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 13์ผ
Good
Gurkirat
Gurkirat ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 5์ 10์ผ
Very disappointed and not even a pool. Should have stayed across the parking lot. Rooms dirty staff weird. No options to get out of the room. No amenities.
Leslie
Leslie ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 8์ผ
Wenping
Wenping ๋, 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 6์ผ
Found ants and tub stains hidden amid the paint splatter pattern.
An associate out of uniform and with luggae appearing as a guest behind the counter assuring me someone would be right with me. Sir why are you even behind the counter at this point.
A woman with red hair prolonged the check in with apologies and excuses all the while still having not clocked in only to then excuse and apologize for that. My thoughts to this Maam stay in the back and get it together before presenting in front of the guests. Hair like she survived a toornado.
We all have bad days. YOU DO NOT have them in front of customers and your life story doesnt make us any less tense about what we are presented with at the end of the day being a bad experience.
Most pleasant was the person I spoke to before arriving over the phone.
Terra
Terra ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 30์ผ
Great
Edward
Edward ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 11์ผ
Cynthia
Cynthia ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 8์ผ
They could have a check out bathroom.
Shanika
Shanika ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 7์ผ
??
?? ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 3์ 30์ผ
Telihia
Telihia ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 3์ 26์ผ
Itโs okey to stay overnight.
Yan
Yan ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 3์ 17์ผ
The property is OK as well maintain but the breakfast is terrible
Lois
Lois ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 3์ 17์ผ
A Resolved Complaint
This was already addressed in a satisfactory manor by the property and by Hotels.com. This was a party hotel, with base music blaring from 11pm to 6:30am. Even worse there was no front desk support. I called the FD from the room and my cell, let ring 30x without answer. Hotels.com called the FD also without answer. Aside from NO sleep on a work trip, I felt insecure traveling alone and staying here. The next morning, there was NEW staff, that handled me, and my situation like they worked at a 5-star hotel. I truly appreciate the 7am FD staff on 3/9/25.