4/10 - 보통이에요
2025년 11월 29일
We scheduled a six night stay. We were provided with an accessible room which we did not request. The room was not clean. Toilet did not flush properly. Room thermostat did not work. We requested a new room and were immediately met with resistance. While packing our things, we found someone’s purse with personal belongings. We brought it to the front desk and they dismissed our discovery as a normal occurrence.
We were given room keys to our new room. It wasn’t much better than the previous room. Bed is a board. All looks worn out and tired.
By the 2nd night of our six night stay, we decided that we would cut our stay short by a day. We were told that we wouldn’t be able to get a one night stay refund as we booked our stay on hotels.com. We accepted this explanation as truthful and figured we would make the best of it.
On the fourth night, there was a strange odor wafting through the hallway and into our room. I asked my husband what that smell was. He told me someone lit one up!
We tried to call the front desk. No answer. My husband went to the front desk and was told that we weren’t the first to complain. No apologies.
At this point, I reached out to hotels.com. I relayed our experience from day one through this evening. They said that they would reach out to the hotel to see if they would make any concessions on our stay.
Per hotels.com, they refused to provide us any concessions/refund for the one night stay.
Save yourself the terrible experience. Stay away!
Natacha
Natacha 님, 6박 여행
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