Friendly, helpful staff. Lobby did not match carpet down hallway and in room. Carpet was dirty and old. Hotel needs updating. I saw the front desk person mopping lobby floors when I arrived, she came to front desk to admit me. For breakfast we had to ask for items that were missing, and, in some instance, we were told that they didn't have any more. I noticed this is happening not only at this location, but in other Holiday Inn locations.