Well first my aunt got stuck in the elevator for almost an hour and a half. The phone and emergency button dud not work. The paper in the elevator showed it hadn't been inspected in over 7 years. Then first room that we got put in had a bunch of stuff that didn't work. The second room wasnt much better. The phone didn't even work to call the fron desk.
Antonio
Antonio ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 8์ 17์ผ
Disappointed.
The 9 days we were there (6-15 Aug) the hotel was under renovation and none of the amenities were working except the indoor pool. The gym and hot tub weren't available and staff couldn't give us any plausable updates. The side doors to the hotel were unavailable, only the bottom floor ice machine worked, the vending machine was empty, only one elevator worked. I couldn't add my reward points to my stay due to a transition from Wyndham to Marriott. It would be understandable as all hotels go through renovations and that's a good thing, if we had been made aware when we made our reservation so we knew to expect the construction and inconvenience, but we didn't know, nothing was posted informing us. We used Hotels.com to book, but that shouldn't matter for information regarding the hotel status.
Patricia
Patricia ๋, 9๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 8์ 17์ผ
Debra
Debra ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 8์ 15์ผ
Sindhu
Sindhu ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 8์ 8์ผ
Scott
Scott ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 8์ 6์ผ
Wait Until They Get Their Remodel Done
There was so much construction going on that my room didn't have a microwave, the fan in the bathroom didn't work, there was a hole in the window screen, the TV had not yet been "set up" so I had to into the settings and re-set everything, there was a waste basket in the lobby capturing water from a leak from the floor above, there was very low water pressure and the water in the shower never did get hot, and the gym wasn't even open. There were probably other issues, but I've tried to put the trip out of memory. By the way, despite all the disarray from the remodel, I never saw a single person doing any actual construction work.
Paul
Paul ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 8์ 3์ผ
Broken down
A lot of construction going on, holes in ceilings, buckets in hallways, hot tub didnโt work, work out room was out of service. Should get some sort of discount if all of this is happening. I would not have booked here if I knew all of this.
Nicole
Nicole ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 8์ 2์ผ
Will be great when finished remodeling
Good location but under remodel and soon items mentioned are not avalible
Frank
Frank ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 8์ 1์ผ
No way
The amount of construction.!!! The place looks abandoned from the outside. The curtains from the outside make it look like it is part of a
Movie scene
From bombed part of a different country
One elevator. No coffee pot. Tv not working. Tv Plugged in but screen. All blue and red. Bathroom floor not clean at all. Stained from
Previous guest. Low flow in shower. No microwave โฆone ice machine operable. Vending machine only has monster drinks.
WiFi not working. Literally a horrible place to pay for an entire night Literally a Patel motel. Never again.
Fran
Fran ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 23์ผ
It was under construction and it looks like they are upgrading it!
Susan
Susan ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 19์ผ
Marquies
Marquies ๋, 1๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 19์ผ
Robert
Robert ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 18์ผ
3rd times the charm.
The bathroom in my first room was dirty so they switched rooms for me. The second room had a giant wet spot in front of the closet and the bed was dirty so they switched rooms for me again. The 3rd room was fine.
Kieth
Kieth ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 12์ผ
William
William ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 7์ผ
HUAIYING
HUAIYING ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 2์ผ
Has potentialโฆ
Our room was very spacious and the bed was so comfortable, but the room was missing some amenities that seem standard in other hotels such as a microwave and coffee maker, and the fridge was very small.
The breakfast was great! Lots of options and they had bacon! The pool area was ok but could definitely benefit from a renovation.
Chelsea
Chelsea ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 30์ผ
Girish
Girish ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 6์ 29์ผ
Ramadissapointment
Upon arrival at 945 at night we had difficulty even finding the hotel because during renovation work, an underground power line had been cut which shut off power to all outside lighting. Only 1 elevator worked and only 1 ice machine out of 4 was working. We had to go down 2 floors for ice.
Despite a 3 night stay, maid service not once emptied our trash, gave us clean towels or more toilet paper.
On our 3rd morning there, the breakfast bar ran out of bacon/sausage at 830 am with 90 minutes to go in their breakfast service. My wife and daughter who have dietary restrictions were basically unable to have breakfast.
The hotel texted me a couple hours before arriving and said if we had any questions or concerns to text them. I did but they did not answer the text. Thankfully the issue was resolved at the front desk when we arrived but if they had answered the text, it could have relieved some stress.
One of my photos shows the smoke alarm in our room covered by a plastic bag. We wouldn't have been alerted to a fire. Is this even legal?
Pool and hot tub were nice.
Front desk guy first night was helpful and not picky about knowing our car info.
David
David ๋, 3๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 29์ผ
John
John ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 27์ผ
Not as advertised
Itโs a shame hotels.com doesnโt post on the website that a hotel is undergoing a full renovation. Makes me think I should try another travel site due to many instances of miss infornation.
Steve
Steve ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 26์ผ
The place was under remodel. Dust everywhere, no parking and loud all day. No table, phone or microwave in room. None of this info was available at booking. Should have stayed home.
Jayce
Jayce ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 24์ผ
THE PLACE IS A WRECK
THERE IS CONSTRUCTION GOING ON THEY SHOULD TELL YOU ALL THE A/C UNITS WERE DOWN AND ALSO WHEN I WAS CHECKING IN THEY SAID NOTHING DO NOT RESERVE HERE UNLESS YOU CALL THEM AND ASK IF EVERYTHING WORKS BUT I DOUBT IT BECAUSE THE WHOLE PLACE IS A WRECK