My boyfriend and I both have service dogs, and we booked this hotel for a last-minute stay near the zoo. To our shock, we were refused accommodation. The staff claimed that because they are close to a hospital and may have guests with allergies, they could not allow us to stay. This is a clear violation of service animal rights, and their excuse that they “can’t clean the room afterward” was both unprofessional and unacceptable.
The way we were treated was dismissive and rude, leaving us feeling discriminated against and unwelcome. Service dogs are protected by law, and no guest should ever have to face this kind of refusal. This experience was incredibly disappointing, and I strongly caution anyone against staying here.