1. No upgraded provided which I was supposed to have as Expedia VIP grade
2. Room was exposed to serious noise from the club besides
My family was struggling from the noise during 11 pm to 12 pm and asked for noise issue
Hotel manager's feedback was "This hotel room is subject to noise and everybody is OK because people come to this hotel for night-out"
This means, the hotel manager also knows that this is not the hotel that you can stay and take a rest during the night.
3. Hotel had silent room but they charged us $62 for the change at the midnight
Rooms are dated. Bed was very comfortable. Staff was courteous. Location is great.
David
David ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 18์ผ
quiet quality
Lovely place to stay. It's on a busy noisy street, but as soon as you walk in you feel the quiet and quality. Friendly staff. Decent gym though it lacked mats.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
์น๊ตฌ์ 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 18์ผ
stuart
stuart ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 18์ผ
Spacious for Family of 5
Very nice, accomodating staff. We had a spacious one bedroom suite on the west side of the hotel on 7th floor so had room for our family of 5 and we slept well and without disruption from the elevated train on the east side of the hotel. Easy walk to Grant Park, Millenium Park. Great stay!
Rachel
Rachel ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 17์ผ
Lilia
Lilia ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 15์ผ
This is where you want to stay!
Beautiful property and rooms. Location is absolutely perfect and central to everything. The rooms were clean and well-kept, the front desk responsive and friendly, and we slept soundly at night and did not hear any noise from trains or cars. We would definitely stay here again!
Fabian
Fabian ๋, 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 15์ผ
The hotel location was great for the things I wanted to do and the places I wanted to visit. The room was spacious and comfortable and the staff were very friendly.
Melinda
Melinda ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 14์ผ
did nor use their parking but was charged for it
beautiful hotel great staff -
major problem was charged for their parking but did not have a car there for them to park . I was chagred over 100 and still battling with the hotel to get those charges reverse - we have used hotel.com for years and never had a problem . cant get hold of hotel.com either
we choose to park our car a few blocks away from the hotel and walk to the hotel - this was discuss prior to arrival with the hotel and at check in ...we we told that we would not to be charged for their servers since we did not use them . we got our credit card statement a week later and wow difference was a 100 plus higher then our hotel.com statement . when i called front desk said they remember my hubby (lol) and 35 $ is for using hotel.com ( that was not disclosed) 75 for parking . the lady we talk to was really super nice but said her boss would call us back still waiting
overcharged took over our beautiful weekend
Timothy
Timothy ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 14์ผ
Tiffany
Tiffany ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 13์ผ
Super stay
Great location and even better staff. Beverly is truly wonderful. Very knowledgeable about the food scene in particular.
Dennis and Tracy
Dennis and Tracy ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 13์ผ
Nice clean room. Friendly staff. Good location, a mile walk either way gets you to almost everything. One thing to note was the public train runs out front. We were in room 410 and could hear it. It wasn't loud like when standing outside but it was like hearing a strong wind. Very tolerable for us but something to note. AC got as cold as we wanted. Would stay again.
Travis
Travis ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 11์ผ
Ron
Ron ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 10์ผ
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
4๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 9์ผ
The staff was great the bed and beding was cumfortable and clean.