4/10 - ๋ณดํต์ด์์
2025๋
7์ 21์ผ
Not What You Paid For
We arrived at the W Hotel in Philadelphia with high expectations and paid to upgrade to a larger corner room on a high floor with a view. Unfortunately, the experience was disappointing.
The room was poorly maintainedโkey card barely worked, faucet handles were loose, towels and bathroom rug were worn, and there was visible wear throughout. The worst part: stepping into the shower and nearly getting burned, as only scalding hot water came out regardless of how I turned the handle.
No one answered the phone, so I had to get dressed and go down to the front desk. I was eventually given another roomโthis time without a real bathroom door, just a curtain offering zero privacy. When I expressed my concern, I was met with rude, dismissive service.
Thankfully, the manager got involved, apologized, and offered to move us back to our original room and refund the upgrade fee. We accepted. But even that room had long hairs in the showerโclearly not properly cleaned.
The next day at 4 PM, the room still hadnโt been cleaned. We asked housekeeping to handle it within an hour and left. Two hours later, it was still untouched. Instead of resting before dinner, we had to sit in the lobby while it was cleaned.
This is not what youโd expect from a hotel at this price point. I cannot recommend staying hereโthere are far better options in Philly for your money.
Shai
Shai ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
