2/10 - 별로예요
2025년 10월 3일
I booked a 2 queen bed suite and was put in a 2 queen standard room. I was very understanding that they were over booked and only requested a refund of the cost difference between the 2 rooms. I was told a manager would take care of it. I called corporate after I was told twice I would receive a refund and didn’t. Corporate emailed the manager. I called the hotel 3 times and was told the manager would call. It’s now been 3 weeks with no refund or call from manager. The front desk attendant argued with me that I was in a suite. When I requested she come to my room to see that in fact it was a standard room she continued to tell me I was wrong. I didn’t see the attendant once stand up from the chair she was sitting on. It was clear she was too lazy to stand up.
Brook
Brook 님, 2박 가족 여행
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