I was really disappointed with my recent stay at the Holiday Inn with my family. The room wasn’t serviced properly — the hand wash was empty, the cups and coffee weren’t replenished, the bins weren’t emptied, and the beds weren’t made. For a hotel of this standard, I expected basic housekeeping to be consistent each day. Unfortunately, the lack of attention to detail made the stay far less comfortable than it should have been. Such a shame as the hotel itself looks great and good location. Close to transport, local restaurants and supermarket.
The desk staff did refund the city tax payment as a gesture of goodwill, which although appreciated felt like the least they could do.