I made a reservation in advance for three people, but the slippers and other items were not set up for three people.
The cleaning conditions seemed to vary depending on the cleaner, and the back of the TV seemed to be cleaning only the places that were seen because there was a lot of dust.
It would be nice to add cleaning-related information to the manual. Other than that, it was good that the request was reflected immediately, and I was happy that the doorman at the entrance welcomed me The front desk wasn't as welcoming as I thought.
It was inconvenient that the schedule was postponed because uber driver came to a place under the basement, not the hotel, and canceled it several times It was inconvenient that the schedule was postponed because I came to a place under the basement, not the hotel, and canceled us several times.
It was inconvenient because the location was not clearly shown on the map of the Uber app.
The location was excellent and it's quiet around the hotel to have a good night sleep. Had a fresh and tasty breakfast on the lobby floor cafe.
However, the room condition was surprisingly disappointing- the lights went out suddenly and wouldn't turn on often and the water didn't drain fully during the shower.
It was more disappointing that some of the staff were unprofessional and unhelpful. They failed to provide many services that I would expect for a five star hotel.
JH
JH ๋, 3๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2016๋ 1์ 31์ผ
Chaneuy
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 6์ผ
Beautiful property with wonderful staff.
The staff is incredibly helpful and friendly. The property is beautiful. The only negatives were flat pillows and our suite only had one window. Trying to aleviate our overheating we used the thermostat and it didnโt help much. The only other drawback was the limited menu options.
Georgia
Georgia ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 4์ผ
Vikram
Vikram ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 23์ผ
Steven
Steven ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 6์ผ
BOA
Quarto barulhento, casa de mรกquinas ao lado e TV do quarto nรฃo funcionou por trรชs dias.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 3์ผ
Excellent service by all staff encountered during our stay.
Scott
Scott ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 1์ผ
Daniel
Daniel ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 1์ผ
Exotic property but completely lost its Ritz appeal since becoming a Marriot hotelโฆ too bad
Gerrit
Gerrit ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 16์ผ
Michelle
Michelle ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 9์ผ
Mario Miguel
Mario Miguel ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 28์ผ
Expensive (as expected), but nice hotel
Very nice hotel - friendly service, especially from the parking attendants, clean, nicely appointed rooms. Expensive, though - as you would expect from the Ritz, but I really think they over-do it...I mean, $70 for an omlet with a side of bacon through room service? $90 per day for parking? That's a little much, even for the Ritz. But for a special occasion, it's still nice to splurge sometimes and they do out on the show.