Hermoso hotel, quizรกs serรญa bueno un teatro techado y que pongan mas presentaciones de magia o musicales estilo Broadway
Veronica Patricia
Veronica Patricia ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 8์ 4์ผ
Claudia
Claudia ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 9์ผ
My stay was amazing, Marla, Damian, and Miguel took great care of me.
Keenan
Keenan ๋, ์น๊ตฌ์ 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 6์ 21์ผ
Could make lots of improvements for sure!!
We had a lot of issues from the start, we wonโt be returning it was our 5th time in Mexico and our least favorite experience.
Timothy
Timothy ๋, 7๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 17์ผ
Arturo Alexandro
Arturo Alexandro ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 6์ผ
Very clean place. Room was also very clean friendly staff and very helpful. Would definitely recommend and visit.
Elizabeth
Elizabeth ๋, ์น๊ตฌ์ 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 4์ผ
todo bien, regresaria.
Keyra
Keyra ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 3์ผ
I didn't like the fact that it was labeled adults only but we
still were engaged with the family side. There were no real nightlife for adults. Whether we were out eating or any entertainment, it was all mixed together. They had mainly family things to do
Keshia
Keshia ๋, 4๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 29์ผ
Depending on where you book, the hotel is listed as 5 star. The hotel is a solid 4. I called Expedia and Planet Hollywood multiple times prior to arrival, and was told that STAR class cannot be added a la carte after check-in- not true. Essentially, if you want premium liquor (brands that we have in the U.S.) you need STAR class. The STAR class pool was nice, but the butler service advertised with STAR was awful. Also, even with STAR class, not all bars had the same liquor. The waiters at the other pools were much better. Some of the drinks and options (such as pillow menu) that are listed at options with STAR class were not actually available. We found out on the last day that there actually was a STAR class welcome buffet that we could have attended and received spa service and other travel bonuses (no one informed us of this). The snorkeling outing itself was great, but the logistics were a mess. The name of the company that actually does the tour is not the name on the reservation. As such, we were dropped of at the site, and it took 15 minutes before anyone had any idea where our reservation came from. We also ordered room service one night, and it never came. Waiter service at the beach on the STAR class side was minimal to none. Finally, as mentioned many times by others, lounge chair availability is an issue. I can't imagine being at that hotel during spring break or Christmas. The hotel was ok for the few days I needed in the sun, but won't stay again.
Leslie
Leslie ๋, 4๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 27์ผ
This is Shawndra. The staff was amazing. They took very good care of us and treated us with great hospitality.
Jnesis
Jnesis ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 27์ผ
Great. Pool bar service could be better
Ara Lynchelle
Ara Lynchelle ๋, 3๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 5์ 26์ผ
the food is horrible all the drinks were water down, food was not fresh. the water to shower, and personal hygiene smells like sewerage. the pools including the pool bar is disgusting, there was dirt flooding around me while in the pool, the pool was never vacuum; last but certainly not least. because i wore a cut off shirt i was not allow to eat buffet, until the manager came and allow me in. very rude customer service.
Javier Andres
Javier Andres ๋, 3๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 25์ผ
Very clean, everyone was respectful and nice! Excellent service and resort.
Kaliyah
Kaliyah ๋, ์น๊ตฌ์ 3๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 25์ผ
Delmon
Delmon ๋, 6๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 5์ 24์ผ
Awful
Hotel not the cleanest. Wait staff asked for tips. I was even told on one occasion that I needed to pay the waitress for a spilled drink. Asked to speak to a GM was told he leaves at 1pm and is not available on the weekends. Ran out of entrees and desserts at 2 restaurants nts. Bar & Grill ran out of ketchup mid dayHowever the spa is amazing !!
Tiffany
Tiffany ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 21์ผ
SUNNY
SUNNY ๋, 4๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 21์ผ
Jaymee
Jaymee ๋, 7๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 20์ผ
Nice location, food was ok, dining reservations were impossible, service terrible.
Jerry
Jerry ๋, 6๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 20์ผ
Amardip
Amardip ๋, 3๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 20์ผ
Swim out room and services were great! Property was well maintained and staff were friendly.
Clarissa
Clarissa ๋, ์น๊ตฌ์ 6๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 20์ผ
I liked everything except the restaurants. The food was bland and not good at all.
Regaysha S
Regaysha S ๋, 4๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 19์ผ
This place was amazing! A big shout out to Marla & Karla! They were literally THE BEST! They make you feel so special & they are so sweet! I got sick while at the resort unfortunately. They checked on me everyday to see how I was feeling! Thomas & I had a blast guys! Cant wait to come back!
Christina Rose Grant
Christina Rose Grant ๋, 5๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 19์ผ
Expedia VIP staff made the stay special
Royston
Royston ๋, ์น๊ตฌ์ 7๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 19์ผ
Olga Genna
Olga Genna ๋, 7๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 18์ผ
It was a great get away. We had so much fun and the staff was amazing.