Neither Hotels.com nor the hotel itself keep their promises! And they can blame each other and leave us without compensation. Several informations were wrong on the booking site. We bought overnight stay with breakfast but after we paid the specification of the room suddenly changed and the beakfasts wanished. It was stated that there is 24 hours reception but there is no reception! We were supposed to recieve self-check in information but we hadnโt. There are notes inside the hotel with a phone nr to a reception in an other hotel untill 11PM. But when we tried to call it turned out they only take emergency calls after 9PM. We were a family of four, the 2 extra beds were not bedded and the leg of the bed was broken. They are saving on the towels too and the instant coffee. The photos on the booking site look much better than in real life. I am fed up with the lies about the hotel on the booking site!
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 21์ผ
olga
olga ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 15์ผ
We did not receive any check-in information from the hotel. We had been informed that the hotel has a 24/7 reception. However, this was not the case. We were also unable to reach the hotel via its phone number, and no one responded when we rang the doorbell. We managed to enter through the door with help from another hotel guest. In the basement level (-1), which was a private area, we randomly found a person whom we asked for help (apparently a staff member?). Using their phone, we were able to call a hotel employee who gave us the check-in instructions. The person who answered the phone was really rude and blamed us for everything.
Breakfast was supposed to be included in the booking price, but this did not happen and there was no breakfast area in the hotel. Additionally, many features listed in the hotelโs services and additional details were not available at the property.
The cleanliness of the hotel was poor. There were stains on the floor and towels. We also found belongings from the previous guest in the room. The bathroom heater in the hotel room was not working.
There were signs in the hotel hallways informing guests about giving feedback. These stated that only positive feedback could be given through that channel.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 4์ผ
prakash
prakash ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 25์ผ
Janna
Janna ๋, 5๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 3์ผ
Excellent hรดtel bien placรฉ
Hรดtel super bien placรฉ
Propretรฉ irrรฉprochable
Par contre, pas de rรฉception
Aucune communication sur l'accรจs ร la chambre
Et surtout PUBLICITร MENSONGรRE DE LA PART D HOTELS.COM !!!!
Il est annoncรฉ que le petit dรฉjeuner est compris alors que ce n'est pas vrai !!!
Sophie Marthe
Sophie Marthe ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 2์ 17์ผ
No free breakfast as I was ripped of
Paul Bernard O
Paul Bernard O ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 1์ 7์ผ
Laura
Laura ๋, ์น๊ตฌ์ 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2020๋ 6์ 24์ผ
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2020๋ 3์ 11์ผ
Eline
Eline ๋, ์น๊ตฌ์ 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2020๋ 3์ 5์ผ
Would recomend this hotel was made to feel at home staff were very polite and helped with anything that I needed help with.
Ecellent rooms very clean and up to date will be staying there again...
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
์น๊ตฌ์ 3๋ฐ ์ฌํ
Ebookers ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2020๋ 3์ 5์ผ
Ligging zeer goed,ontbijt zeer goed,ruime kamers.
Minder goed. Frigo werkte niet 100%
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
3๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2020๋ 2์ 28์ผ
Aparthotel 23
Good location, friendly staff, easy check in and out, and continental breakfast was good.
Joanne
Joanne ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2020๋ 2์ 26์ผ
Hotel tres bien situรฉ, prochr du centre. Chambre trรจs propre, trรจs bon petit dรฉjeuner.
Seul petit bรฉmol, nous avions une chambre triple et le 2eme lit n etait pas du tout confortable.
Sinon nous avons passรฉ un tres agrรฉable sรฉjour. Je recommande cet hรดtel.
Aurelie
Aurelie ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2020๋ 2์ 24์ผ
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
3๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2020๋ 2์ 24์ผ
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2020๋ 2์ 19์ผ
Trรจs proche du centre ville. Propretรฉ irrรฉprochable, personnel sympa et accueillant.
Leo
Leo ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2020๋ 2์ 14์ผ
Alles was goed. Misten alleen bar om eind van de dag iets te drinken
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
3๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2020๋ 1์ 26์ผ
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2020๋ 1์ 26์ผ
Fantastic!
The hotel was great so much than what we expected. The staff were resourceful and always happy to help with great English. Breakfast was great with a big variety of options as we had different dietary. Requirements.
Rumena
Rumena ๋, ์น๊ตฌ์ 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2020๋ 1์ 10์ผ
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
3๋ฐ ์ฌํ
Ebookers ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2020๋ 1์ 4์ผ
GILLIAN
GILLIAN ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2020๋ 1์ 3์ผ
Personal beim Empfang war sehr schรผchtern. Ansonsten sehr sauber, zentral gelegen, Frรผhstรผck sehr gut.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
3๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2019๋ 12์ 30์ผ
Il personale della reception un poโ distratto. Per il resto molto bene