I guess Iโm not welcome from thiis hotel from the very beginning. I checked in with my husband and we gave them both our documents whilst checking in. But when we went into our room , the tv screen which showed our surname in the screen was wrong . And the turn down service .. was the worst I ever experienced in the five star hotel in my life. The washroom was never replenished or cleaned . And they only placed one bottle of water and slipper on the bedside which indicated one person was staying in the room . I talked to the manager , he apologized but his attitude was not caring and just asked me what he can compensate.. To he honest, I donโt want complimentary breakfast etc . I jusf want their sincere apology but it didnโt happen . I will never stay in the Hyatt group again .
Nami
1๋ฐ ์ฌํ
10/10
Mohamed
1๋ฐ ์ฌํ
10/10
Everything arrangement from the staff is prefect
Kin Ping
1๋ฐ ๋ก๋งจํฑ ์ฌํ
10/10
This was an amazing hotel to stay at. Service and breakfast was excellent.
We spent New Year's Eve and two additional days at the Park Hyatt Shenzhen, and it was an absolutely amazing experience from start to finish. From the seamless check-in process to the incredible amenities like the free sauna, hot and cold pools, steam room, and beautifully maintained pool area, everything exceeded our expectations.
The morning buffet was a highlightโdelicious, diverse, and perfectly curated. A big thank you to the reception team led by Chris for their warm hospitality and to Edison and the breakfast team for their impeccable service.
This was truly a memorable stay, and we can't wait to return!
Daniel
2๋ฐ ์ฌํ
10/10
Service are excellent
Mona
1๋ฐ ๋ก๋งจํฑ ์ฌํ
4/10
1. Double confirm my room request, but finally just did 30% on it, such as extra pillow and early check in(12pm).
2. Removed some usual benefits to the customer, such as complimentary minibar and sweet dessert.
3. No tissue paper in living room.
4. Poor value for money because of the above experience.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
SI-HOU
1๋ฐ ์ถ์ฅ
10/10
HsinTsang
2๋ฐ ์ฌํ
10/10
Really comfortable stay for a family of 4 ( 1 baby and 1 toddler). They have even have slippers and toiletries ready for the kids!
Location was extremely convenient. Walkable distance to major shopping areas and kids entertainment areas. Would definitely stay here again when in SZ.