6/10 - 좋아요
2025년 10월 15일
I didn't have the breakfast because I was not enamored with the variety or the breakfast that they had so I just skipped it. They put me in a room that was an afterthought because again when I paid for a suite they initially try to give me a regular room which means something is wrong with the reception because this is the second time I order one type of large room but they tried to put me in a small room. I've noticed that I've had this problem with each visit. I specifically asked for a room with a bathtub which their website says they have but they gave that room to someone else so my experience was bad when it comes to the reception and the type of rooms they've been giving me. Each time they had to send somebody to put things in the room that wasn't there and the room was in poor condition. It was obvious that they put me in a spot that was an afterthought once I told them that they need to correct the mistake from putting me in a regular room when I paid for a suite. Housekeeping and the porters were good and friendly. It's sad that they have to bear the brunt of a bad review because of the service of the reception. I did not know why the reception keeps putting me in regular rooms instead of the sweet that I paid for and reserved.
Kibwe
Kibwe 님, 4박 여행
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