Horrible experience from the night manger being rude and unprofessional
Ana
Ana ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 18์ผ
A Literal Nightmare
SIMPLY HORRIFIC, a NIGHTMARE! To begin with had I seen the room before I checked in (and paid your quoted rate + a surprise nonrefundable $100 deposit demanded at the arrival) my husband and I would have immediately gone elsewhere!!! The room and furnishings were all old and used far beyond normal wear and tear!!! There wear varied stains (black, red, yellow) on the floors and carpet! There were complete areas of the carpet that were raveled completely across the room. The plumbing in the bathroom stool ran continuously. There was white powder around the closet floor corners which was possibly some kind of disinfectant or chemical. And each time we left and returned to the room we would have to get a new key because the keys would not hold data. There was even a huge place in the hallway floor with broken tiles due to the uneven floor. The elevators were dirty and filthy. The interior room photos provided online certainly do not match the reality. I registered my complaint with management and even showed them all the photos I had taken and they agreed. Management shared that they were under new ownership and was willing to make an adjustment BUT claimed they could not because we had booked the stay online though your service.
This property should not be offered under your banner. We have used your service previously and have been completely satisfied. This seriously hinders our confidence in sharing or booking future rentals through your service!
Cheryl
Cheryl ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 6์ 29์ผ
Not good. Not horrific.
Not good. Old. Closet doors broken and wouldnโt close. Kinda grungy. Almost impossible to dead bolt the main room door. No ice machine on site. Beds very uncomfortable. Lumpy and over used. Linens clean though. Wonโt go back.
KATHLEEN
KATHLEEN ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 26์ผ
The room was very clean, and had so much space. Staff was nice as well. I will definitely be back!
Janssen
Janssen ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 8์ผ
Marcin
Marcin ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 4์ผ
anca
anca ๋, 3๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 2์ผ
Enjoyed our stay
Room was really nice. Everything was clean & hotel staff was very nice!
Alicia
Alicia ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 5์ 26์ผ
โฆ
Torey
Torey ๋, 2๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 5์ 26์ผ
Michelle
Michelle ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 5์ 25์ผ
No coffee and they lied to me.
When I booked I accidentally clicked twice. I immediately contacted the hotel and when I checked in they said they had fixed it but two charges appeared on my credit card. I then tried to contact them but they didnโt answer the phone. Hotels.com tried but they said โno refundsโ. I had to contest it with my credit card company.
When I came down for coffee there was none. They said it would be โ20 minutesโ for coffee. Half an hour later someone shows up with two cans of โchock full oโ nutsโ (not coffee) then it took another half hour to brew.
The room was clean but I cannot recommend staying here.
Rebecca
Rebecca ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 23์ผ
You walk 2 blocks and bunch of stores and great restaurants. Try Bari restaurant
We paid for our room on line. Once we got there we were told that we needed to allow them to change our CC one hundred dollars that would be returned after our stay and we still have not received our refund. I have contacted the place on three different occasions and told that they would be returning it. They still havenโt.
Melissa
Melissa ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 2์ 13์ผ
Room was very spacious
Anthony
Anthony ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 2์ 11์ผ
Disgusting and unkempt. Smelled TERRIBLE. Loud parties. Unsafe parking garage. Listed many amenities that did not exist. Did not stay.
Julia
Julia ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 1์ 4์ผ
Hugh
Hugh ๋, 3๋ฐ ์ฌํ
Travelocity ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2024๋ 12์ 5์ผ
Very old. Not updated at all. The help wasnโt helpful when there was an issue. Not enough plugs. Everything was rundown.
Jennifer
Jennifer ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2024๋ 12์ 1์ผ
It was in walking distance of the event we were going to.
Carolyn
Carolyn ๋, 1๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2024๋ 11์ 30์ผ
Never again
It was horrible. No pool. Room i found a bag of pot in the room..so no cleaning was done. They wanted me to buy soap to wash the dishes.