I recently stayed at your property & want to begin by recognizing the many positive aspects of my visit. Raven was especially kind, checking in to see how my stay was going, & the concierge was helpful when I called with questions. Overall, the service I received was appreciated.
That said, I want to raise a concern about my departure on July 19. While I understand technical issues can occur, the elevator outage became extremely distressing. I had a 2 PM late checkout, & by the time I was leaving, all elevatorsโincluding the service elevatorโwere out of order. I was staying on the 22nd floor with luggage, and could not get back into the room when I tried to return.
I texted the same hotel contact I had been communicating with during my stay but didnโt receive a reply until I was already in my Uber to the airport. With no other option, I had to carry & drag my luggage down 22 flights of stairs. It was hot, exhausting, & frankly unsafeโespecially for guests with mobility or health concerns. I made it down safely, but Iโve had lingering pain since, & my luggage was damaged.
I understand that unexpected problems arise, but the lack of communication made the situation feel chaotic. In a hospitality setting, timely outreach to impacted guests was expected.
I know kindness matters & goes a long way, which is why Iโm not sending this as a malicious complaint, but as a thoughtful suggestion to consider. safety risk was safety risk was real & would have fallen on the property.
Melanie
Melanie ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 24์ผ
Geovanny
Geovanny ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 20์ผ
We got upgraded to a suite which was a super nice surprise especially since we were here celebrating our anniversary. Everything was great. The only negative feedback we have was the room was pretty warm and the pillows werenโt great. Everything else was absolutely wonderful!
megan
megan ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 19์ผ
Victoria
Victoria ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 17์ผ
Fairmount Fun
Excellent experience ! Amazing breakfast ! Helpful staff . Weโll be back
Carrie
Carrie ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 15์ผ
Brian
Brian ๋, 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 15์ผ
Super lรฆkkert
Lars
Lars ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 14์ผ
Zachary
Zachary ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 12์ผ
Bryan
Bryan ๋, 1๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 12์ผ
Tawni
Tawni ๋, 1๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 9์ผ
Courtney
Courtney ๋, 3๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 8์ผ
kyle
kyle ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 7์ผ
Nicole
Nicole ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 6์ผ
Wonderful and elegant
This hotel was outstanding. Right from check in, the professionalism remained great and welcoming throughout all our interactions. All staff members were hospitable and made you feel appreciated especially Phillip.
Thank you
Ronnie
Ronnie ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 6์ผ
Richard
Richard ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 6์ผ
Pool was great Room not so much
The pool area was really nice great vibe they even had a Dj playing music cold use more eating tho but great time. The room however gave me antique back in the day vibe wallpaper everywhere update please bed was not comfortable no usb port that Iโve seen so bring a adapter
jevonna
jevonna ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 6์ผ
Our room was in the South tower and only one of the elevators was working and the temperature in our room never got below 75 degrees even with the air conditioning at its lowest setting. The only usb port in the room also didnโt work. However, The food was absolutely FABULOUS !! And the lobby was beautiful !!
Valerie
Valerie ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 5์ผ
A Posh Lovely Affordable Hotel in Downtown Dallas
This is now my "go to" hotel when I need to be in downtown Dallas. It's in a good location near the Guadalupe Cathedral and the Meyerson Symphony Hall. The valet parking staff (Michael & Su) and hotel staff (Raven, Mary Jane) were very kind and helpful. The bed and pillows were very comfortable. I slept so well. The room and bathroom were very clean, comfortable. The pool was fantastic. The terrace pool is lovely, 3 to 9 feet increasing depths. And the final wonderful surprise was the Pyramid restaurant which offered delicious affordable gourmet cuisine. That is why I like this hotel so very much.
Bernadette
Bernadette ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 3์ผ
L
Great hotel that is in a perfect location! Was a 5 minute walk to the American Airlines Center along with many restaurants within walking distance.
Sonja
Sonja ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 1์ผ
Bryan
Bryan ๋, 2๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 1์ผ
Horrible services
Javier
Javier ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 29์ผ
Good experience
Imanol
Imanol ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 29์ผ
Birthday Celebration/4th of July at Fairmont Dalla
This was my second time staying at Fairmont Dallas. We visited to celebrate my wifeโs birthday, as well as enjoy the 4th of July celebration at Klyde Warren park. The staff at Fairmont are always the most kind and helpful people. We were treated to complimentary champagne and chocolate covered strawberries because of the birthday celebration. Be sure to visit the bar area as well.