We didn't get the room we were expecting.
We reserved a Deluxe Room with City view.
The pictures showed a beautiful room with view of the London Eye.
Instead we were given a room that somewhat resembled the picture but worn out and no city view. The horrible view was of the roof of the building next door.
We complained and were told the room we reserved was not available until the next day.
They moved us the next day to the top floor (7th).
When we got into the room, it seemed like we had been put in the worse room in the hotel. It looked like an attic, with paint peeling, much smaller and with a musty smell. The whole 7th floor smelled like mold.
It did have a city view, but no London Eye, and we had to look at it through small dingy attic windows.
There was no safe and the bathroom was a shower/tub combination hard to get in and out, with a glass door with a gap that let water out.
The cleaning crew however was good and they did the best they could with a room in bad need of remodeling.
One of the elevators worked on and off and it stopped for a few seconds in between floors.
Kevin
Kevin ๋, 7๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 15์ผ
Jane
Jane ๋, 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 10์ผ
Very firm bed.
Great location if you need to be right in the centre of London. Did not get a good nights sleep as the bed was very firm and pillows not particularly comfortable either. Our deluxe room had very basic amenities, and in particular no slippers. For the rate we paid, we left feeling disappointed.
Nigel
Nigel ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 9์ผ
Dimitri
Dimitri ๋, ์น๊ตฌ์ 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 6์ผ
Frida
Frida ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 5์ผ
Good location
Good location. Room was big and nice bed.
Bathroom sink was very small. You cannot use the hair dryer inside the bathroom.
We were unlucky to stay very close to the elevator hall, so there was a bit of noise.
Juliana C
Juliana C ๋, 6๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 5์ผ
David
David ๋, 1๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 2์ผ
aasa
aasa ๋, 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 1์ผ
Hayden
Hayden ๋, 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 22์ผ
Valerie
Valerie ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 22์ผ
The stay was amazing,
Hugo
Hugo ๋, 7๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 17์ผ
ALAOR
ALAOR ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 13์ผ
Top Spot for Night at Theatre!
Just what we needed - central location, clean, secure & comfortable - premium price but thatโs primarily the consequence of the central SoHo location - great for a night or two only - all staff friendly & obliging
Robert
Robert ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 9์ผ
Overall a good spot to be close to all the visit sites of London.