Our room smelled of stale smoke. I opened the patio door to find that it was already ajar. I assumed that the cleaning crew left it this way due to the smell. However, that was not the case. The lock to the door was broken which made for a continuous draft and brought in the noise from Faneuil Hall late into the night.
In addition, when we went to turn on our TV to watch the end of the last game of the World Series, we found that we had no service. I tried calling the front desk but our phone was not working either. I was forced to go downstairs (in my pajamas) to lodge my complaint.
Maintenance came to our room and told us there was a work order submitted to fix our TV which never got resolved. Not only did we miss the World Series game, but we missed the NYC Marathon the next morning. I know this may not seem like a big deal for most, but as a finisher years ago, it does mean something to me. Maintenance offered to remove our door to fix it but, as you can imagine, this was less than convenient for us given that we wanted to be in our room.
Obviously, we asked to change rooms but this was not an option as the hotel was fully booked.
Lastly, we found a prior guest's dirty gym socks left on the desk chair in our room. Maintenance did remove these for us but, as you can imagine, we didn't feel at all confident that our room was clean given that the cleaning crew over looked something so obvious.
I emailed the hotel with all of my issues and they never replied.
