Palmaïa-The House of AïA: All Inclusive Wellness Resort

Luxury beachfront property with spa, near Piste Cyclable sur Paseo Xaman-Ha

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Where to?

Dates

November 2025

December 2025

Body treatments, hydrotherapy, aromatherapy, hot stone massages

Queen Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout drapes

6 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas, pool umbrellas

Nestled close to Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal, Palmaïa-The House of AïA: All Inclusive Wellness Resort offers a tranquil retreat. Relax at one of the 4 outdoor pools, indulge in spa treatments like hydrotherapy and deep-tissue massages at Atlantis: Spa in the Jungle or enjoy Mediterranean cuisine at one of the 4 on-site restaurants. With free beach cabanas, yoga classes and helpful staff available - your stay is sure to be an unforgettable experience.

VIP Access

Exceptional

Popular amenities

Bar
Gym
Laundry facilities

Main amenities (12)

Daily housekeeping
On the beach
4 restaurants and 3 bars/lounges
2 swim-up bars
Full-service spa
6 outdoor pools
Free children's club
Health club
Free use of bicycles
Free beach cabanas
Free beach club on site
Beach umbrellas

Feel at home (6)

Supervised childcare (surcharge)
Children's pool
Children's club (free)
Separate sitting area
Television
Terrace

$822 nightly

Nov 1 - Nov 2

Total with taxes and fees

Why we love this property

Beachfront bliss

Discover white sand bliss at this waterfront resort. Free cabanas and loungers await, plus a beach bar, yoga classes, and beachside massages.

Waterfront healing escape

This resort offers a full-service spa with treatments from Ayurvedic to hot stone massages. Beach yoga and a 24-hour gym complement the waterfront relaxation.

Seaside luxury views

This waterfront resort boasts an ocean-view restaurant, designer stores, and a private walkway to the water. Luxury beach living at its finest.

Room options

Check availability for these dates

Tonight

Oct 31 - Nov 1

Tomorrow

Nov 1 - Nov 2

All rooms

1 bed

2 beds

3+ beds

Showing 20 of 20 rooms

King Suite with Bathtub

Exceptional

Highlights

Furnished balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free minibar items

Smart TV

Pillow menu

Separate bedroom

534 sq ft
1 bedroom
Sleeps 2
1 King Bed

Queen Suite

Exceptional

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Free minibar items

Smart TV

Pillow menu

Separate bedroom

Ceiling fan

534 sq ft
1 bedroom
Sleeps 3
2 Queen Beds

Premium bedding, free minibar, in-room safe, blackout drapes

Family King Suite

Exceptional

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Free minibar items

Smart TV

Pillow menu

Separate bedroom

Ceiling fan

534 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Large Twin Bunk Bed

Family Master Suite

Highlights

Furnished balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free minibar items

Smart TV

Pillow menu

2 bedrooms

710 sq ft
2 bedrooms
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

King Suite

Exceptional

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Free minibar items

Smart TV

Pillow menu

Separate bedroom

Ceiling fan

538 sq ft
1 bedroom
Sleeps 2
1 King Bed

Quadruple Suite Deluxe

645 sq ft
Sleeps 4

Quadruple Suite Master

828 sq ft
Sleeps 2

Double Suite Deluxe

645 sq ft
Sleeps 2

Double Suite Deluxe

645 sq ft
Sleeps 2

Triple Suite Deluxe

645 sq ft
Sleeps 3

Family King Suite Ocean View

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Free minibar items

Smart TV

Pillow menu

Separate bedroom

Ceiling fan

534 sq ft
1 bedroom
Sea view
Sleeps 4
1 King Bed and 1 Large Twin Bunk Bed

King Suite Ocean View

Exceptional

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Free minibar items

Smart TV

Pillow menu

Separate bedroom

Ceiling fan

534 sq ft
1 bedroom
Sea view
Sleeps 2
1 King Bed

King Suite with Bathtub Ocean view

Exceptional

Highlights

Furnished balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free minibar items

Smart TV

Pillow menu

Separate bedroom

534 sq ft
1 bedroom
Sea view
Sleeps 2
1 King Bed

Queen Suite Ocean View

Exceptional

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Free minibar items

Smart TV

Pillow menu

Separate bedroom

Ceiling fan

534 sq ft
1 bedroom
Sea view
Sleeps 3
2 Queen Beds

Family Master Suite Ocean View

Exceptional

Highlights

Furnished balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free minibar items

Smart TV

Pillow menu

2 bedrooms

712 sq ft
2 bedrooms
Sea view
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Double Suite Deluxe with Ocean View

645 sq ft
Sleeps 2

Quadruple Suite Deluxe with Ocean View

645 sq ft
Sleeps 4

Bathroom | Designer toiletries, hair dryer, bathrobes, slippers

Double Suite Deluxe with Ocean View

645 sq ft
Sleeps 2

Triple Suite Deluxe with Ocean View

645 sq ft
Sleeps 3

Quadruple Suite Master with Ocean View

828 sq ft
Sleeps 2

Similar properties

Pool
Free breakfast
Spa
Airport transfer

$768 nightly

Nov 16 - Nov 17

Total with taxes and fees

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About the neighborhood

Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

What's nearby

Playacar Beach - 2 min walk - 0.2 km
Quinta Avenida - 6 min drive - 4.3 km
Playa del Carmen Maritime Terminal - 6 min drive - 4.3 km
Xplor Theme Park - 7 min drive - 6.4 km
Xcaret Eco Theme Park - 10 min drive - 8.5 km

Getting around

Cancun Intl. Airport (CUN) - 57 min drive
Cozumel Intl. Airport (CZM) - 12.3 miles/19.8 km

Restaurants

‪Viva Wyndham Maya - ‬5 min drive
‪Bar Arrecife - ‬16 min walk
‪La Terraza - ‬5 min drive
‪Festival Grand Buffet - ‬7 min walk
‪rosa roja - ‬18 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

At Palmaïa-The House of AïA: All Inclusive Wellness Resort, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus you'll be just steps from Playacar Beach. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. MAR DE OLIVO, one of 4 restaurants, serves Mediterranean cuisine and is open for dinner. Other highlights at this luxurious property include 2 swim-up bars, a free kid's club, and a beach bar. Fellow travelers say great things about the helpful staff and overall property condition.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities

Onsite live performances

At a glance

Hotel size

- 234 rooms
- Arranged over 4 floors

Arriving/Leaving

- Check-in start time: 3:00 PM; Check-in end time: anytime
- Early check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon
- Late check-out subject to availability

Special check-in instructions

- Front desk staff will greet guests on arrival at the property
- Children under 4 years old are not permitted.
- This property serves mostly plant-based meals.

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Children

- No cribs (infant beds)
- Supervised childcare*
- Free children's club

Pets

- Pets not allowed
- Service animals welcome

Internet

- Free WiFi in public areas
- Free WiFi in rooms

Parking

- Free onsite self parking
- Onsite parking limited

Other information

- Smoke-free property

Property amenities

Food and drink

4 restaurants
3 bars/lounges
2 swim-up bars
Beach bar
Coffee shop
24-hour room service
Snack bar/deli

Traveling with children

Free children's club
Children's pool
Supervised childcare (surcharge)
Art supplies
Baby bath
Paddleboard on site

What to do

On the beach
Free beach club
Beach yoga
Paddleboard on site

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Multilingual staff
Porter/bellhop
Free beach cabanas
Free bicycle rentals
Free pool cabanas
Beach sun loungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Paddleboard on site

Facilities

7 buildings/towers
Built in 2019
ATM/banking
Safe-deposit box at front desk
Terrace
24-hour fitness center
6 outdoor pools
Designer stores on site
Full-service spa
Massage/treatment rooms
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Locally-owned & organized tours & activities
Banquet hall
Outdoor entertainment area
Outdoor furniture
Walkway to water

Accessibility

Elevator
Smooth flooring in room

Room amenities

Be entertained

50-inch Smart TV
Digital TV channels

Home comfort

Air conditioning (climate-controlled)
Ceiling fan
Free stocked minibar
Espresso maker
Electric kettle
Bathrobes and slippers
Iron/ironing board
Window screens

Sleep well

Pillow menu
Blackout drapes/curtains
Turndown service
Premium bedding

What to enjoy

Furnished balcony/patio
Separate sitting area

Freshen up

Designer toiletries
Hair dryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper

Stay connected

Free WiFi
Free international and local calls

Food and drink

Free bottled water

More

Daily housekeeping
In-room safe (laptop compatible)
Eco-friendly toiletries
Eco-friendly cleaning products provided
Energy-saving switches

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Dining

MAR DE OLIVO - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only.

LEK - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

UME - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.

SU CASA - This beachfront restaurant specializes in vegan cuisine and serves breakfast, brunch, and dinner. Open daily.

Eolo Beach Club - This bar is located on the beach. Open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

In-room babysitting is available for an extra charge
Supervised childcare is available for an extra charge
Guests must contact this property in advance to reserve high chairs

Pool, spa, & gym (if applicable)

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Cashless transactions are available.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Children under 4 years old are not permitted.

Property Registration Number 0123008e230fa

Also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property

Sandos Palm All Inclusive All-inclusive property

Sandos Palm All Inclusive

Palmaïa Riviera Maya All Inclusive All-inclusive property

Palmaïa Riviera Maya All Inclusive Playa del Carmen

All-inclusive property Palmaïa Riviera Maya - All Inclusive

Palmaïa Riviera Maya - All Inclusive Playa del Carmen

Palmaïa Riviera Maya All Inclusive

Sandos Palm Bay Playacar All Inclusive

Palmaia Riviera Maya Inclusive

Frequently asked questions

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort offer free cancellation for a full refund?

Yes, Palmaïa-The House of AïA: All Inclusive Wellness Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, there are 6 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

No, this property doesn't have a casino, but Riviera Gran Casino (9-min drive) is nearby.

What is there to do at Palmaïa-The House of AïA: All Inclusive Wellness Resort and nearby?

Have fun with onsite activities like beach yoga and cycling. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 6 outdoor swimming pools. Palmaïa-The House of AïA: All Inclusive Wellness Resort also has 2 swim-up bars and a 24-hour fitness center.

Are there restaurants at or near Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, there are 4 onsite restaurants, featuring beachfront dining, Mediterranean cuisine, and ocean views.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Palmaïa-The House of AïA: All Inclusive Wellness Resort like?

Palmaïa-The House of AïA: All Inclusive Wellness Resort is located on the waterfront in Playacar, a short 18-minute walk from Piste Cyclable sur Paseo Xaman-Ha and 2 minutes' walk from Playacar Beach.