2/10 - 별로예요
2025년 11월 9일
Disappointing and discriminatory stay.
I waited at the front desk until I rang the bell. The staff member apologized, saying she was watching Facebook reels. I checked in and found the room dirty—dead bugs and hair on the floor. Too exhausted to switch rooms, I cleaned it myself.
Noise from above and slamming doors made sleep impossible. At 11:08 a.m., I was woken by aggressive knocking. Deb told me I was past checkout. I apologized and packed quickly.
At checkout, Deb said she added a $20 dog fee. I asked if service dogs are charged—she said yes repeatedly. When I clarified mine was a working service animal, she demanded proof of disability, which violates ADA law. She then threatened a $40 late checkout fee instead.
I showed timestamped photos of the dirty room. She accused me of lying and refused to acknowledge the evidence. No apology, no accountability.
This was one of the most unprofessional, disrespectful experiences I’ve had. Guests with disabilities deserve lawful, honest, and respectful treatment.
Nicole
Nicole 님, 1박 여행
Hotels.com 실제 이용 고객 후기
