I made two bookings on back-to-back days with Empire Suites. Upon check-in, the front-desk staff told me I needed to pay an extra $300 for both my rooms overall (on top of a $250 security deposit), even though Expedia didn't show anything outstanding. When I tried to ask where the extra charge came from and why, I got no helpful answers or any explanations from the staff. The key cards were also unavailable for the first day, so we needed to be escorted to our room by staff. My 1st room was a Queen Bed w/ Sofa Bed on the top floor which was fairly nice and clean. The 2nd room was Standard 2 Double Beds on the lowest floor, and had stains on the bed and poor lighting. Bathrooms were decent/clean but toiletries were very minimal, and one of the rooms had a bathroom door that didn't lock properly. The room was on very cold AC settings, but seemed to be adjustable. Plenty outlet options, although the outlets on the lamp bases did not work. The TV channels did not work either. The breakfast did not seem to be high quality, and no staff checked for breakfast tickets either. There is one small elevator for the whole hotel. The front desk didn't always have two staff (sometimes none), and both before/during my stay, it was impossible to reach Empire Suites on the phone. The location is not on the best street, however it's close to metro stations and busy restaurant streets. Overall, not the worst experience, but definitely could have been much much better, so I would not recommend.