We had a very friendly warm welcome - great start. Our suite was roomy and hence an initial wow factor. View onto pool area was really pleasant. Comfy bed & quiet. But per the notes below, we were on the whole ‘underwhelmed’. Hotel has ‘good bones’ but would benefit from a refresh.
1/ Slippers were missing - no big deal - but we’d put on swimwear and husband got dressed to go to reception to get some for use around pool.
2/ Bathroom was roomy, and although clean, the tiles had lots of stains (we think from bleach - made the bathroom ‘look’ dirty and unappealing). Modern smart fittings, but bath fascia was made from tatty old painted wood & looks out of place. No surface for toiletries. Shower seemed to have a glitch - difficult to control temperature (too hot). We overheard some others complaining.
3/ It seemed like the ‘B’ team were on at breakfast on bank hol Monday. I quietly gave polite feedback about poor service and poor food quality (beans cold and watery, egg obviously not fully cooked, toast was served as warm bread). Another lady caused a bit of a scene complaining.
4/ In underground car park, ‘drips’ from old overhead pipes, caused 6 x patches of limescale on our car. My husband couldn’t remove them with a cloth or by scraping with his credit card. I asked staff for some window cleaner. Lady was obliging and apologetic. She brought a lemon from the kitchen & came to assist us (had this issue before). This solved problem - phew!
Could do better.
