Unfortunately, the room we had been given either had not been cleaned or was still occupied by someone else (who fortunately was not there at the time). Old food in the fridge, dirty linens, dirty floor, soiled wet wipes on the floor, coins on the nightstand, etc. Outside of the room wasn’t much better honestly. Staying there quickly became a non-starter and we turned our key in immediately. A refund was requested to which we were told that we needed to go through the booking platform. A second room was offered to us, but the damage was done and we had no desire to stick around. As the room that was booked was non-refundable, unfortunately, we were forced to walk away and eat a 2-nights stay for 10 minutes of surprise. Extremely disappointed and frustrating.