2/10 - 별로예요
2025년 8월 19일
Horrifying discriminating service
Horrifying experience and bad customer service.
We paid USD700 each night for a room including 2 breakfast coupons. So, we brought 2 breakfast coupons to breakfast. We gave the host 2 coupons and we were seated after 15minutes. Then, waiter came and asked for the breakfast coupons. So, we told him that we gave the host coupons. Then, the host came and said that she saw two coupons that we were giving her but she did not take the coupons. Then, the host called the manager and we explained the situation. The manager said it is okay to eat.
Then, we came to the table and the waiter did not bring milk and coffee for 10 minutes. He was still thinking we were deceiving them. We were treated as thieves. I have been to over 100 hotels and Pinnacle Habor Front was the first hotel that ruined my breakfast by treating us as thieves.
Door to bathroom did not close because it was wooden sliding door that its component does not work.
Room that store house keeping products was place right in front of our room. And genitors were waking us up ab 6:30am by talking and laughing loudly in front of the room. Heavy noise went on for 30 minutes from 6:30am to 7am. And 8am to 9am. And whenever we were heading outside of our room, we need to walk sideways to avoid carts that were blocking the hallways.
It is not worth the money. Maybe it is discriminating service that hotel provides to certain race.
Either way, I would never visit this place in my life.
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