I relied on hotels.com reviews to choose this hotel and was beyond disappointed. There is no one at the hotel that answers the phone. The voicemail sounds foreign, doesn’t mention the hotel’s name or even that it’s a business phone line. I attempted to call several times to make them aware that we’d be coming in late that evening to no avail. Eventually I sent a message through this app and they responded the next day, after check-in. When we arrived late at night, the doors were locked and the hotel phone in the foyer to call the front desk went to that same foreign voicemail, unanswered. We banged on the doors and eventually someone came to the door and helped us with checking in. The hotel has thin floors, walls, stairwells and handrails. Suspicious people walking the halls late at night didn’t make me feel safe. The room has a bad odor and hall and room carpets need vacuuming desperately. The bathroom sink leaks from the pipe underneath onto the carpet contributing to the musty, moldy odor. Breakfast was ok. After this experience, I checked reviews on other at for this hotel and they were poor, not as hotels.com depicted it. Please remove this from your service! Or ensure that reviews are truly real!