They told us the air would be back on shortly. I had received an email at 9 AM that morning saying it was broke. And we could cancel but the problem was I didnโt get the email till 11 PM so he already knew the air was not coming back on. There was no hand soap in the bathroom and the TV had no sound.
Shelly
Shelly ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 21์ผ
Superior customer service
The front desk staff was truly helpful when I arrived and had misbooked on the website. The experience was positive. The hotel itself was very nice and clean.
Courtney
Courtney ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 20์ผ
Charles
Charles ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 20์ผ
Robert
Robert ๋, 1๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 7์ 19์ผ
The hotel air was not working, the room was 81 degrees all night.There was also no cold water, it was all dangerously hot from the hot tap and comfortably warm from the cold tap. They offered us a fan after I asked if there was a room where the air was working. That is when I learned the air was out in the entire building. It made for an uncomfortable night for all of us. Which is unfortunate since we paid for a hotel with AC
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 7์ 17์ผ
Hot room.
Got to our room, turned in AC, left for a show. Came back room was 80. At midnight, we had to change rooms cause the room wasnโt cooling down.
Shawna
Shawna ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 17์ผ
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 7์ผ
In Town For The Crew Game
My wife and I were in town for a Columbus Crew game and wanted a location that was conveniently located in close proximity to the stadium. Upon arrival, the valet was friendly and informative and the front desk attendant let us know that pour room was ready early which greatly helped in getting to the game on time. The room itself was clean, spacious and comfortable. We had breakfast there the next morning and found the waitress very friendly and pleasant. The meal itself was done well. If I had one disappointment, it was that the room did not have a refrigerator which would have been helpful considering that we had leftovers from dinner. Other than that, I would definitely stay at this location again when in town.
Doug
Doug ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 7์ผ
Jacqueline
Jacqueline ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 2์ผ
Patrick
Patrick ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 6์ 30์ผ
Kyrsten
Kyrsten ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 27์ผ
Overpriced
Dan
Dan ๋, ์น๊ตฌ์ 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 25์ผ
Great location but challenges with room amenities.
Given that my expectations of The Plaza Hotel were quite high, I was very surprised at the state of the room I was given. The phone did not work, the refrigerator placed in the room did not work, the towel bar fell off the wall after barely touching it and the air conditioning unit was not responsive to any adjustments (but thankfully it did work). Also, it seemed like only one of the four elevators was working all weekend, leading to a very slow descent on checkout day.
On the plus side, the location was great, along with the view, and it was very handy to have the $17 per day self serve parking connected to the hotel.
Mira
Mira ๋, 2๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 6์ 23์ผ
Need to do way better
Air conditioning wasnโt wrking was 80 degrees in room ask for towels at 4:30 didnโt come so had to shower n leave for a concert at 7 came back still no towel until I called for 2nd time at 12:30 when got back in an they have four elevator n only 2 wrk then on last day only one wrking n ppl had to use service elevator very unsafe an the ppl that park cars very unorganized n some time nasty only person parking cars was the tall young man the 1st day there n trust me if I would have seen him before I left def would of got a tip
Chaneil
Chaneil ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 6์ 22์ผ
The room was nice as were the staff, but the AC in our room worked very poorly. It was set at 65 but it didnโt get cooler than 84 degrees.
Lindsay
Lindsay ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 18์ผ
Great location to visit the state capitol of Ohio. Walking distance to the state house and the Riffe building where the legislators have their offices. The rooms are large, comfortable, clean and well appointed. The front desk staff were pleasant, professional, and very good at their jobs.
I booked this stay for myself and several of my colleagues. Everyone was quite pleased. We will be returning soon.
Cathe
Cathe ๋, 1๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 9์ผ
Hotel was have been better
Air conditioner was set at 65โข and we were sweating all night. It took 2 flushes to remove toilet paper out of the commode and the phone to reach valet didnโt work.
Diane
Diane ๋, ์น๊ตฌ์ 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 6์ 6์ผ
Wasnโt happy with this trip
Ac wasnโt working, floor was sticky, tv was messed up, toilet seat was broken. Beds were small and not very comfortable
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 5์ผ
Luis
Luis ๋, ์น๊ตฌ์ 6๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 17์ผ
Staff was accommodating for last minute newly booked night. 5/5