6/10 - 좋아요
2025년 10월 7일
Room upgrade: When the room was booked, we called immediately to request a room upgrade and the staff informed me that it will be done upon check-in. The day of check-in arrived early, but the staff said they didn't have upgraded rooms. When looking at the hotel website and hotels.com there were rooms available. Even when offered to pay the difference the staff said 'no upgrades available.' I contacted hotels.com who were amazingly helpful in getting us an upgrade. THEN the staff called saying 'OH we have an upgraded room for you.' So this was a HUGE lie, already off to a bad start.
SERVICE: When you see a lady struggling to push a luggage cart while maintaining her dog's leash, she needs help. And she didn't receive it from staff. Not helpful staff.
But people notice when the staff is joking around and not taking their job seriously.
Room was clean, provided plenty of bathroom supplies and toiletries. Room also had snack items, but no label for how much they were. Could be mistaken for complimentary.
Requesting a room cleaning took forever! We left to eat breakfast, walked our dog, went to South Congress and returned mid afternoon and was still not ready to clean.
Remote for TV did not work properly.
Massud
Massud 님, 2박 여행
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