Rude staff, uncomfortable beds and no sound proofing on rooms. Royal Palm Villas Cairns is likely to be the worst accommodation I have stayed in.
All information I was provided with says check-in from 14.00. We arrived at 14.05 to find no staff. A sign at reception says we’re likely out back or upstairs and to call the number. I call and they’re not even on the property. We need to wait 10 minutes for them to get here. Once the lady arrives, she looks up my booking. She finds it easily but is determined I haven’t paid, despite all of my receipts and emails from hotels.com stating I have. After some time she calls another manager and fortunately all is sorted, but being treated like a liar is poor customer service. She then asks for a credit card to put against the booking for any incidentals, standard practice and I hand it over. However rather than any secure procedure to do so, she takes a picture of my card on her phone. Needless to say that card has now been cancelled. The booking is for 3 adults but there is only 1 double bed in the room. She informs me they don’t usually accept bookings for more than 2. She has a think and says she can provide a rollaway bed later. I set up the bed once it arrives to discover an almost paper thin mattress. The most uncomfortable bed, you can feel every bit of metal in the frame below. I took to sleeping on the sofa instead. The blinds are old and broken, the bathroom door does not close. You can hear every sound from all other rooms.
