The service and views were immaculate
Trinidad even remembered my name the next day. My room was relatively clean minus the walls having scuff marks. This was my third resort on this trip and my favorite.
Venio
Venio ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 7์ 27์ผ
warren
warren ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 29์ผ
Great stay at this beautiful hotel!
Leticia
Leticia ๋, ์น๊ตฌ์ 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 26์ผ
Always a good experience, love the staff. Manny at the bell area has been there 12 years and always a pleasure. David the front desk manager made sure we had the correct room and experience.
Sean
Sean ๋, 7๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 26์ผ
The property is beautiful and well maintained.
Mary
Mary ๋, 5๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 20์ผ
Bien en general
Esteban
Esteban ๋, 4๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 15์ผ
Good
Stay two nights at Hacienda Encantada Resort & Residences. The views from room are beautiful. The room decoration is distinctive. Restaurant food is delicious. Just a bit limited options for the breakfast.
JIANFENG
JIANFENG ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 5์ผ
Cherise
Cherise ๋, 7๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 1์ผ
I
Liliana
Liliana ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 25์ผ
Sudipta
Sudipta ๋, 4๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 20์ผ
honorio david
honorio david ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 20์ผ
Gerald
Gerald ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 16์ผ
Adrian
Adrian ๋, 6๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 4์ 8์ผ
This was our first time doing all inclusive for our honeymoon. We arrived and were checked in by Jasmine who was polite and professional, the only thing we lacked was an explanation of how the all inclusive worked in terms of signing out in restaurants etc. We checked into our room and were underwhelmed unfortunately. We booked a junior suite with ocean view, and we were placed on a ground floor junior suite, which you could see the ocean but it faced the pool so people could walk a foot away from us. Not ideal, then the toilet in our room was leaking, the smell was so bad so we requested to change rooms. The only room available was another ground floor in a different building with no ocean view. Again not ideal as we paid for ocean view so this was disappointing but at least the plumbing worked. Overall the property was nice, the view from the pool is beautiful and the majority of staff were excellent. I was just a little upset about the room situation since it was our honeymoon and we wanted it to feel special. It was just average. The food for the all inclusive was not great, very bland and the mixed drinks were not good. I don't want to be very negative about this property since the staff were so nice but the rooms definitely need an upgrade and the food and drinks were just not great quality (maybe this is normal for all inclusive). I probably would not stay here again and spend the extra money on an all inclusive where you can enjoy better quality food and drinks.
Emer Ni
Emer Ni ๋, 6๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 3์ผ
Saeed
Saeed ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 1์ผ
Deborah
Deborah ๋, 4๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 1์ผ
Aobo
Aobo ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 3์ 26์ผ
Ok
Vicente
Vicente ๋, 4๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 3์ 26์ผ
Enjoyed the resort, however, not offering shuttle service back to the airport daily and therefore having to pay an arm and leg for a taxi was a waste. I was also offered $50 credit, but when I asked to apply it to balance at the end of my stay, I was told I couldnโt because it was just for food. Info on these services needs to be clearer from up front.
Nicole
Nicole ๋, 5๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 3์ 23์ผ
Please verify rooms are correct with booked prepaid reservations. If they are not correct, it is helpful to make it right. The guests are the only reason you are there. I feel your staff forgets the guests are their main focus. I have stayed at this resort 2 times and I will never come back. It was too expensive to have so much go wrong last week. Things go wrong. Itโs how they are handles that makes a good place an excellent place.
Karissa
Karissa ๋, 5๋ฐ ์ฌํ
Travelocity ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 3์ 23์ผ
Property was not helpful with our questions upon our arrival.
We were assigned the wrong room size for our # of guests and did not accommodate our original pre-paid reservation. We were assigned 1 king size bed for 3 grown adults. They never attempted to fix it. We did call and insisted on a roll away bed. That helped a little. We remained in that room the entire stay. No one tried to get us the correct accommodations.
Our โall inclusive packageโ turned out to need to be upgraded to an all inclusive for $2,500 upon our arrival. No explanation, just more fees. Then an offer to upgrade our room came with a price. The original room was never offered either. It was only that we could upgrade to a suite or they would eventually get us the right room, โby tomorrow.โ That never happened.
The property just didnโt have the level of service expected and the luxury of the experience became tarnished after we didnโt get any pampering.