We booked a superior room, but what we received was far from what was advertised. The room was dark and depressing, with a tiny window that looked nothing like the pictures online. To make matters worse, the window couldn’t even be opened.
I asked the reception to change our room, as my partner is a bit claustrophobic, but there was no empathy or willingness to help. We were simply told no.
Overall, this was one of my worst hotel experiences. Uncomfortable, misleading, and disappointing. Definitely not the pleasant stay we expected.