Terrible customer service (one lone girl at the desk, who asked for my ID and then continued to make me wait forever while she continued her non-business related convo in a foreign language on the phone). Couldn't understand English well enough to even tell me what the check out process was when I asked. Then I got to the dismal 70-ish era room, only to find the small tv had a smashed screen, a flyer with carbon monoxide warnings was the most prominent feature, and a big spider was in the bathroom. When I asked for another room or a TV that worked, I had to deal with the same young lady, who said she could do nothing and couldn't even call me back because the phones "don't work". I asked if I could check out and get a refund and she said yes, that she would talk to her manager tomorrow (I booked only 1 night). I have no idea if she even did. So far, they just took my money and I didn't even stay 5 minutes in that room.