It was awesome trip to Cancun specifically
Playa del Carmen .Hotel was good not great
Shower was cold mostvof the times and somebstuff had normal wear and tear.
The Jungle view was Awesome Trees everywhere all types and some marsipuals walking the gardens The Buffet was Great at Chula Vista Breakfast we had many choices from eggs to mexican dishes and chilaquiles and were Delicious with the Salsas on top Tables Poolside make you feel rrally on Vacation. Swimming pools were nice and access to beach was delightful The club upstairs on Fridays was Totally kool with color coded headphones coordinated to the 3 DJs that are playing The Virtual Club is different but awesome experience and the bar tender was quick im making the drinks which help keep the flow moving .The Late Night Snack Bar hit the spot at 1:00 am tacos of fajitas de carne were recommended Alexis the gentleman was a pleasure to talk too and a Good Worker.... Liked thr place and will be returning in the future Thanks Reef Staff
Jose
Jose ๋, 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 7์ 16์ผ
Disappointed
Our stay was ok. Disappointed by the size of the pools - photos taken with a wide angle lens! There were plenty of opportunity to get a drink and food by the pool but it would have been nicer if they came around serving drinks
The quality of the food in the buffet was poor, quite tasteless and at the most warm, not hot.
The Mexican restaurant was very nice food but the Italian was terrible for food, atmosphere and service.
The rooms were clean but basic. Beds were comfy and shower was excellent but it is a basic to provide a kettle and water in rooms. I did know that there would be no kettle but it was not worth having a premium room to have a kettle. There were a few cans of fizzy drink in the room when we arrived but it was not replenished.
There was one accessible plug in the room, the rest were in the bathroom- so had to charge phones in the bathroom.
The setting of the hotel was small but nice
Overall we were disappointed.
David
David ๋, 4๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 7์ 8์ผ
A wonderful stay!
A lovely, stay with very comfortable, clean rooms and fantastic customer service from all the staff. Thank you!
Cerian
Cerian ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 23์ผ
Alejandro Mario
Alejandro Mario ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 21์ผ
Alejandro Mario
Alejandro Mario ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 15์ผ
Josue David
Josue David ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 3์ผ
ABILENE
ABILENE ๋, ์น๊ตฌ์ 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 3์ผ
KARLA YADIRA
KARLA YADIRA ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 1์ผ
Giovanni
Giovanni ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 31์ผ
Friendly staff
daniel
daniel ๋, 7๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 31์ผ
Sara
Sara ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 30์ผ
Love love love the staff
Dr. Dennis
Dr. Dennis ๋, 5๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 26์ผ
Sharla
Sharla ๋, 6๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 25์ผ
Me vendieron un paquete para tener bebidas premium y no fue asรญ , la comida pรฉsima en todos los restaurantes, no hay agua embotellada , cero seguiridad muy mal hotel
Maraly
Maraly ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 24์ผ
May vacation
When you arrive and check in they expect you to listen to a representative about setting up a tour. They are very persistent even if you tell them that you are tired from the trip. Most of the staff are polite and friendly.
The rooms and outside have a sewer smell.
Maricruz
Maricruz ๋, 4๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 24์ผ
Hotel is very nice yet not overwhelming. Multiple small buildings reduces the number of neighbors near by. One was a loud child, but not bad. Nice pools on way to beach.
I liked the natural style and jungle garden.
Room had a hair dryer and fridge.
Phil
Phil ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 19์ผ
Sombra en la alberca! Me encantรณ
Llegamos a este hotel por casualidad, ya que en el que tenรญamos reservado originalmente no habรญa cupo al dรญa siguienteโฆ ยกy quรฉ suerte la nuestra! Encontramos esta joya escondida entre la selva y con dos pequeรฑos cenotes relajantes (no te puedes meter).
Es un hotel pequeรฑo comparado con otros resorts, pero con un encanto increรญble. Naturaleza por todos lados, caminos sombreados y lo mejor: ยกsombra en la alberca! (cosa que pocos hoteles tienen y que agradezco enormemente porque no me gusta estar tanto al sol).
Las habitaciones estรกn bien, los edificios son de mรกximo tres pisos y fรกciles de subir. El spa es una maravilla: hermoso, relajante y con temazcal. El buffet tiene buena variedad, y hay dos albercas de tamaรฑo medio. La playa estรก sรบper bonita, con poco sargazo y frente a la isla de Cozumel.
Un detalle que me encantรณ: en vez de dar botellas de agua, tienen estaciones para rellenar termos o tomar en bebederos. Tip: lleva tu termo si visitas este hotel.
El show de Michael Jackson estuvo excelente y las bebidas muy ricas.
Nos vamos muy felices de haber encontrado este lugar tan especial. ยกDefinitivamente regresaremos pronto!
Sara
Sara ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 18์ผ
I enjoyed how small and private it was. Great for people who want to get away from the busy life. The staff was super friendly as well. I would recommend it 100%
Tina
Tina ๋, 10๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 16์ผ
Tiene de todo, esta bonito, el acceso al mar es lo mejor, la playa super linda. Creo le podrian echar mas ganas a las actividades, todo es en la alberca principal, igual los meseros en la playa, en los dias que estuvimos nunca me toco uno que nos apoyara. Los restaurantes, la comida super rica.
Paola
Paola ๋, 3๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 16์ผ
This was a cute little resort. The beds are as hard as a rock though. Probably my biggest complaint. Second conplaint is compared to other resorts we have stayed at their food selections arenโt the best. We were unimpressed with the buffet and the restaurants. However their late night taco bar is probably the best food they had if you can wait that long to eat. The pool was nice, the rooms were nice. We didnt visit the beach, at this time there was a lot of seaweed but i know that can be seasonal.
Caroline
Caroline ๋, 3๋ฐ ๋ก๋งจํฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 13์ผ
The resort is not too overwhelming which I liked. All the staff were extremely friendly and super helpful. It has a beautiful view of the ocean and is in a very convenient spot if you want to walk into town. I would definitely recommend to others and would love to stay again! I definitely recommend the Italian restaurant on site, 10/10.