The pool was in poor condition to the point that I reached out to the front desk 3 times to get an answer why the water was cloudy and if it was safe to use, never got an answer, the common areas had cigarettes butts for days that never got cleaned, we stayed 4 days but the dirty areas remained the same, my final complaint is that the bathroom door could not be closed, this unreported and nothing was done. One positive thing is, the location of the place is convenient to get to many attractions since it is located walking distance to most attraction in the heart of Gatlinburg.