2/10 - ๋ณ๋ก์์
2025๋
8์ 24์ผ
Don't believe it when the hotel says it's pet-free
I booked this particular hotel because it said no pets. After arriving well after midnight, I checked into our room only to be bombarded with smell dog urine and dog for all over the couch. I pulled back the sheets and actually smelled them, they smell like bleach and because we were so tired we decided just to spend the night This was part of a four nights stay.
I'm highly allergic to pet dander, woke up I swollen shut, throat swollen, wheezing and itchy. We immediately packed up, of course we didn't put anything on the furniture so it was easy to pack up. And went to check out. Went to the front desk, the clerk could see my condition and asked me if I was okay. I told her no, this was supposed to be a pet free hotel and told her about our experience in the room. She was very apologetic, said that she talked to her manager and they would work with hotels.com and refunding my money for the remainder of the nights. She said that some people sneak pets in. I can understand that but there should be a considerable charge for people who bring pets in there room and violate the rule. Hotel staff was wonderful and handling this situation. I really thought though that since it was a Wyndham hotel, it would be in better shape, the rooms went smell like pets and they were more aware of how their rooms appeared. Privacy curtain was broken, the lamp was broken stains on the carpet ( which I figure was from pet pee) .
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