The hotel and our room were clean, and the free breakfast buffet was definitely a plus. The location was convenient; most places were walkable. For me, the bed was not the most comfortable to sleep inโI put pillows underneath me because it was so uncomfortableโbut my fiance didnโt find anything wrong with it. Also, water from the shower kept leaking out of the tub (although it may be because we didnโt know how to use the shower properly). The only reason why I gave this hotel 5 stars, and would give 6 stars if I could, was the friendly, extremely helpful staff. One of the receptionists, Eri was AMAZING. She gave us local recommendations of restaurants where the food was more authentic and not touristy. She was so, so kind to us. She even sent me a message after we checked out saying she hoped we had a blast in Hanoi. We did have a blast in Hanoi because of Eri :)