"Our honeymoon stay at the LHP Hotel was exceptional. The convenient location and valet parking were appreciated, and the room offered exceptional value. The staff, particularly Marco, provided outstanding service, contributing significantly to a most comfortable stay. I highly recommend this hotel for its practicality and value."
"I am writing to formally express my disappointment regarding our recent stay.
Unfortunately, our experience was far from satisfactory due to multiple issues with the room, facilities, and customer service.
When we arrived at 3 PM, we were informed that our reserved room was not ready, and we were assigned a different room instead. However, the room had a completely different layout, was uncomfortably small, and did not meet our expectations.
Upon requesting a room change, we were required to pay an additional โฌ100 for reasons that were not clearly explained.
To make matters worse, the bathroom and shower in the new room had rust-colored water coming from the taps, which we only realized after my wife and child had already used it. As a result, they developed skin issues, which significantly impacted our trip.
When we reported the issue, we were told that we could only move to the originally reserved room. We had to change rooms late at night, and while we received a small cake with a note apologizing for the inconvenience, it did little to improve our overall experience.
Throughout this ordeal, the reception staff never offered a sincere apology, and despite being told that the hotel manager would contact us, we never received any communication during our three-day stay. "
"If you want to stay near Naples, I'd highly like to recommend this hotel. First it is located in a quiet and visitor friendly city where many wonderful restaurants are within just 10 minutes of walking. Second the hotel itself has very nice views you can enjoy. Third you can access to Naples, Sorrento, Positano, Pompeii and Amalfi very easily because its location is almost the center of them. And lastly its staff are very energetic and passionate to help and serve you. All of my friends said it was the best hotel and they would be back."
